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You’ve implemented workforce optimization, now what do you do? It’s time to double down with Gamification

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent challen…
nd reward. WEM facets in this regard include gamificationgamification gamification actually checks all the boxes on benefits as… and the like. Let me repeat that. Gamification checks all the soft and hard benefits of WEM http://digitaltransformation.frost.com/expert-insights/viewpoints/youve-implemented-workforce-optimization-now-what-do-you-do-its-time-double-down-gamification/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
proven concepts of playing form the core of gamification. Games are organized play. Accordingly… gamification applications provide virtualized playgrounds http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/