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BroadSoft Accelerates Innovation to Boost Customer Value and Service Provider Differentiation

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry analysts…
http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-accelerates-innovation-boost-customer-value-and-service-provider-differentiation/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
http://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Vodafone Stands Tall as a Digital Transformation Partner

In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Throughout the event, the company sent a strong message to the analyst community and, indirectly, to customers and partners abou…
compelling value proposition in the European hosted IP telephony and UCaaS market and cloud contact center. V http://digitaltransformation.frost.com/expert-insights/viewpoints/vodafone-stands-tall-digital-transformation-partner/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
y and businesses are increasingly evaluating hosted IP telephony in hosted IP telephony deployments. This question is not only relat…d lines in typical deployment scenarios. Hosted IP telephony and UCC services represent bundles comprised http://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
third of hosted IP telephony and UCaaS sales go through a channel…ionships have been most effective in selling hosted IP telephony and UCaaS to small businesses. Typically http://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
the global hosted IP telephony and UCC services installed base grew by 36 p… Sullivan analysis shows that hosted IP telephony and UCC services will grow from circa 8 perc http://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

When the Cloud Brings Sunshine

Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communications solutions providers prepared for the main event of the industry. This year’s event was a…
http://digitaltransformation.frost.com/expert-insights/viewpoints/when-cloud-brings-sunshine/

ShoreTel Boosts its Cloud Portfolio with Corvisa Acquisition

ShoreTel caught me by surprise with its December 21 announcement to acquire Corvisa, a small, but innovative competitor in the cloud communications space. ShoreTel is acquiring Corvisa from Novation, a company focused on helping entrepreneurs grow their s…
200 installed hosted IP telephony users as of October 2015 http://digitaltransformation.frost.com/expert-insights/viewpoints/shoretel-boosts-its-cloud-portfolio-corvisa-acquisition/

BroadSoft Affirms Allegiance to Service Provider Success

In the last week of October, BroadSoft held its annual partner and customer event dubbed BroadSoft Connections. During two packed days, BroadSoft demonstrated its commitment to technology innovation and service provider success. What most intrigued th…
s powerful position in the hosted IP telephony market. Below I summarize several of my … Final thoughts BroadSoft has led the hosted IP telephony and UCC services market for a decade and a h http://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-affirms-allegiance-service-provider-success/

Nextiva: The Importance of People and Culture in Company Success

While I was at Thunderbird School of Global Management in Glendale, Arizona, I took a class titled Competing Through People. This class was about the importance of people and company culture in accomplishing key business goals. Earlier this month, I had t…
ovative and entrepreneurial companies in the hosted IP telephony and UCC services market. More specifically…Nextiva was one of the top 10 North American hosted IP telephony providers in terms of installed users and re http://digitaltransformation.frost.com/expert-insights/viewpoints/nextiva-importance-people-and-culture-company-success/

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