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Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Enhancing Omnichannel Agent Productivity productivity http://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
and productivity management tool. By the same token…ingent and evolving employee performance and productivity goals…a new research paper about omnichannel agent productivity. GamEffective meshes contact center agent da http://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Startups Shaping Productivity through Next-Gen Workspaces

In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similarities in what they do and aspire to achieve. In general, I…
or process efficiency and productivity. All of them strive to bring together a comb…versations. Reports run from it provide user productivity and activity analysis as well as across user http://digitaltransformation.frost.com/expert-insights/viewpoints/startups-shaping-productivity-through-next-gen-workspaces/

Believe It - Enterprise Social Networking Adoption is Happening

We recently published our Global Enterprise Social Networking Market analysis and forecast report. Our study focuses on full suite solutions - those that can be implemented across and organization, and offer a variety of features that are useful for worke…
http://digitaltransformation.frost.com/expert-insights/viewpoints/believe-it-enterprise-social-networking-adoption-happening/