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Matching Experience with Expectation – Using Speech Technologies to Power up a Digital Workforce

The growing use of VAs and Bots for customer service
m continually delighted that speech technologies are now main stream…driven IVR with natural language speech technologies to improve CX… and with consumer acceptance of speech technologies at an all http://digitaltransformation.frost.com/expert-insights/viewpoints/matching-experience-expectation-using-speech-technologies-power-digital-workforce/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
http://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/

Finally Speech Recognition has its Day – Digital Transformation and Customer Care

Speech Technologies have now become a trusted enabler in the potential for digital transformation of the Customer Experience
t seen speech technologies reach its full potential in the eyes of the …nsumer. Yet our day has arrived as basic speech technologies have become fairly commonplace.  When it com http://digitaltransformation.frost.com/expert-insights/viewpoints/finally-speech-recognition-has-its-day-digital-transformation-and-customer-care/