Connected Industries Blog
Posted by BrendanRead; on Sep 07, 2016
Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
Posted by BrendanRead; on Jul 28, 2016
Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals
Posted by dsarangan; on May 25, 2016
A highly fragmented ecosystem of hardware vendors, software developers and service providers are spending billions of dollars on marketing – but who really makes money selling IoT?
Posted by vgandhi; on May 24, 2016
This blog talks about some of the ways in which data is generated about consumers, and how it can be used to deliver relevant ads to consumers.
Posted by BrendanRead; on May 23, 2016
Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
Posted by tmcelligott; on May 09, 2016
Netcracker launches a new NFV platform, sparks discussion on MANO and Monetization