Connected Workplace Blog


robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 1918


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


robarnold4
Posted by robarnold4; on Jan 25, 2019
Views: 2186


This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.


Melanieturek
Posted by Melanieturek; on Dec 03, 2018
Views: 1316


Category : Big Data, Cloud, Enterprise

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The exceptions that lurk within every corporate LAN.


MBrandenburg
Posted by MBrandenburg; on Nov 16, 2018
Views: 1490


We have entered the era of corporate responsibility and sustainability: Organizations of all sizes are being asked to think much harder about the environmental impact of the products they produce, from manufacturing to disposal. Environmental respons…

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ashah
Posted by ashah; on Nov 13, 2018
Views: 1834


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Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide …


roopamjain
Posted by roopamjain; on Oct 19, 2018
Views: 8251


Category : Cloud, Enterprise

Highlights from Zoomtopia 2018 - Zoom’s annual user and partner event.

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biadarola
Posted by biadarola; on Oct 05, 2018
Views: 1499


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The extraordinary growth trajectory of the bring-your-own-device (BYOD) phenomenon has been driven by the proliferation of smartphones and the consumerization of information technology (IT).


MBrandenburg
Posted by MBrandenburg; on Oct 01, 2018
Views: 1748


Category : Cloud, Enterprise

For generations, how businesses communicated with their customers, partners and internally has been dictated by their service providers and communications vendors. Providers and vendors historically offered a limited number of services that met the n…

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vgandhi
Posted by vgandhi; on Sep 05, 2018
Views: 2275


A blog highlighting the importance of preserving - and enhancing - the customer experience when implementing enterprise fraud management solutions.

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njamison
Posted by njamison; on Aug 20, 2018
Views: 1996


Category : Cloud, Customer Contact

A key area of Workforce Optimization, Workforce Engagement Management is getting significant attention by contact center operators. One component in particular, Gamification, has the potential to supercharge engagement, while addressing persistent ch…


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