Customer Contact Blog


epopova
Posted by epopova; on Sep 06, 2017
Views: 1523


Progressively-minded people around the world increasingly raise their voices in support of women’s rights, including the right to education and professional realization. Enabling women to work and earn a living is not only about gender equality; it’s…


BrendanRead
Posted by BrendanRead; on Jul 24, 2017
Views: 1071


Category : Customer Contact

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.


njamison

BrendanRead
Posted by BrendanRead; on Jun 06, 2017
Views: 1619


Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.


BrendanRead
Posted by BrendanRead; on Apr 12, 2017
Views: 1562


Category : Customer Contact

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance


BrendanRead
Posted by BrendanRead; on Apr 11, 2017
Views: 1439


Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly


BrendanRead
Posted by BrendanRead; on Mar 27, 2017
Views: 1095


Category : Customer Contact

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.


BrendanRead
Posted by BrendanRead; on Mar 10, 2017
Views: 1558


Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.


BrendanRead
Posted by BrendanRead; on Mar 08, 2017
Views: 1524


Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.


njamison
Posted by njamison; on Feb 19, 2017
Views: 7725


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