Customer Contact Blog

Posted by BrendanRead; on Jan 13, 2017
Views: 2519

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.


Posted by Unknown user on Dec 29, 2016
Views: 6064

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.


Posted by BrendanRead; on Dec 12, 2016
Views: 3939

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX

Posted by ashah; on Dec 06, 2016
Views: 2507

Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.

Posted by BrendanRead; on Dec 06, 2016
Views: 2656

Posted by BrendanRead; on Nov 30, 2016
Views: 1793

Category : Customer Contact

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.

Posted by epopova; on Nov 28, 2016
Views: 8114

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry ana…

Posted by njamison; on Nov 04, 2016
Views: 4087

Category : Cloud, Customer Contact

Followup to conversation on survey results and trends in the contact center with 8x8

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