Customer Contact Blog
Posted by BrendanRead; on Jan 13, 2017
Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
Posted by njamison; on Jan 03, 2017
2017 Contact Center Trends
Posted by Unknown user on Dec 29, 2016
Category : Big Data, Cloud, Consumer, Customer Contact, Enterprise, Mobile & Wireless, The Internet of Things
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Posted by BrendanRead; on Dec 12, 2016
GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Posted by BrendanRead; on Dec 06, 2016
Adobe's latest online holiday shopping results shows key trends
Posted by BrendanRead; on Nov 30, 2016
Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.