Customer Contact Blog


BrendanRead
Posted by BrendanRead; on Feb 25, 2015
Views: 2660


Category : Customer Contact

Support Interaction Optimization (SIO) enables a new and productive support level:"Level 1-Plus"


MDeSallesPA
Posted by MDeSallesPA; on Feb 17, 2015
Views: 3996


Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.


MDeSallesPA
Posted by MDeSallesPA; on Feb 13, 2015
Views: 2932


Business Process Outsourcers in North America are expecting greater revenue growth through deeper penetration within 4 core vertical sectors


BrendanRead
Posted by BrendanRead; on Feb 12, 2015
Views: 2252


Automakers must address IoT security risks in vehicles. New report by U.S. Senator Edward Markey who plans to introduce legislation with U.S. Senator Richard Blumenthal.


sloynd
Posted by sloynd; on Feb 11, 2015
Views: 3522


A summary of the recent opening of a Teleperformance virtual office in Dubai.


njamison
Posted by njamison; on Feb 09, 2015
Views: 3136


Introduction to an emerging contact center market segment - Support Interaction Optimization (SIO)


njamison
Posted by njamison; on Feb 09, 2015
Views: 2825


Summary of Avaya's annual partner summit in Cancun.

Tags :

BrendanRead
Posted by BrendanRead; on Feb 03, 2015
Views: 2271


Tags : HR, public health

BrendanRead

njamison
Posted by njamison; on Jan 19, 2015
Views: 3248


Consumer devices are demanding sea change in the way we deliver customer support. Here is one view from CES.


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