Posted by robarnold4; on Apr 18, 2014
Views: 14121

Category : Enterprise

As a UCC analyst, I see, demo and trial as many end-user applications as possible. One of my recent experiences was a six-week stint with EVC130P, AVer’s newest hardware -based video conferencing endp…

Posted by robarnold4; on Apr 15, 2014
Views: 5372

In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similariti…

Posted by hiraljasani; on Apr 11, 2014
Views: 11007

IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors

Posted by roopamjain; on Apr 08, 2014
Views: 4440

Category : Enterprise

Freemium services have become an established business model in the fast growing and intensely competitive online meetings and web conferencing space.

Posted by BrendanRead; on Mar 26, 2014
Views: 4027

Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break t…

Posted by BrendanRead; on Mar 14, 2014
Views: 4200

Category : Customer Contact

What will the new customer experience environment, or landscape look like.

Posted by BrendanRead; on Mar 05, 2014
Views: 3832

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.

Posted by avnirambhia; on Mar 02, 2014
Views: 3004

Category : Digital Media

Audio, once critical to ensuring online video QoE, has been taken for granted in recent years. However, it is experiencing renewed attention as a key component of user experience with the advent of Ul…

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Posted by Melanieturek; on Feb 26, 2014
Views: 3961

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usa…

Posted by jsterling; on Feb 18, 2014
Views: 33450

ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) mar…

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