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Salesforce to Buy ClickSoftware for $1.35 Billion - Why This Matters

The Salesforce acquisition of ClickSoftware makes all kinds of sense. Here's why.
Categories Tags The Salesforce acquisition of ClickSoftware makes all kinds of sense. Salesforce was one of the first to recognize the synergies between today's field service … https://digitaltransformation.frost.com/expert-insights/viewpoints/salesforce-buy-clicksoftware-135-billion-why-matters/

UCaaS Performance: Dial Tone is a Human Right

If you regularly attend telecom industry shows, you know the main focus today is on showcasing advanced user features. This trend is perfectly justified and understandable. However, user features only deliver the desired value when they are backed by robu…
Categories Tags   How RingCentral Ensures High-Quality, Reliable and Secure Customer Experiences If you regularly attend telecom industry shows, you know the main focus t… https://digitaltransformation.frost.com/expert-insights/viewpoints/ucaas-performance-dial-tone-human-right/

66% of Businesses Support BYOD -- But Are They Ready to Face Its Risks?

If you're a business wrestling with the ramifications of BYOD, you are not alone.
Categories Tags If you’re a business wrestling with the ramifications of BYOD, you are not alone. Recent Frost & Sullivan survey research reveals that 66% of North American bu… https://digitaltransformation.frost.com/expert-insights/viewpoints/66-businesses-support-byod-are-they-ready-face-its-risks/

High-tech Companies: How to Win the Innovation Race with Advanced Communication and Collaboration Tools

The adoption of digital technologies is reshaping many sectors of the global economy. High-tech companies, in particular, are at the leading edge of digital transformation and must lead by example.
Categories Tags As technology innovators, high tech companies drive in the IT fast lane. They are relentlessly looking to get ahead with innovations in Artificial Intelligence… https://digitaltransformation.frost.com/expert-insights/viewpoints/high-tech-companies-how-win-innovation-race-advanced-communication-and-collaboration-tools/

Three Big Reasons to Consider Hybrid Infrastructure for Business Communications

For years, it seemed that the key focus of IT and telecom decision makers was on moving communications to the cloud. Industry watchers drove the conventional wisdom that suggested that all communications would be handled as a service in some unknown data …
Categories Tags For years, it seemed that the key focus of IT and telecom decision makers was on moving communications to the cloud. Industry watchers drove the conventional w… https://digitaltransformation.frost.com/expert-insights/viewpoints/three-big-reasons-consider-hybrid-infrastructure-business-communications/

Unify UC Boosts the Value of Atos Digital Workplace

Atos, Unify’s parent company, held its annual analyst event in Boston on April 2-4, 2019. As in previous years, it was refreshing to hear a story that goes far beyond business communications and encompasses broader IT trends. However, it was also interest…
Categories Tags Atos’ Vertical Markets Strategy Helps Unify Deliver a Differentiated Value Proposition Atos, Unify’s parent company, held its annual analyst event in Boston… https://digitaltransformation.frost.com/expert-insights/viewpoints/unify-uc-boosts-value-atos-digital-workplace/

Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
Categories Tags Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, servic… https://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Enterprise Connect 2019 Recap: Platforms and Ecosystems Come to the Forefront

For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged fo…
Categories Tags For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press release… https://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-connect-2019-recap-platforms-and-ecosystems-come-forefront/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
Categories Tags Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back in the Biodome last wee… https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Social Recruiting and Employee Advocacy: Five Benefits for HR Leaders

With the advent of social media in the enterprise, it’s important to understand how the technology—and the human networks it creates—can help your business, inside and out.
Categories Tags With the advent of social media in the enterprise, it’s important to understand how the technology—and the human networks it creates—can help your business, in… https://digitaltransformation.frost.com/expert-insights/viewpoints/social-recruiting-and-employee-advocacy-four-benefits-hr-leaders/

Maximize the Value of your Talent with an Activated Workforce

Frost & Sullivan research on digital transformation has identified significant trends in the workplace that are changing the way business gets done.
Categories Tags Frost & Sullivan research on digital transformation has identified significant trends in the workplace that are changing the way business gets done. One of the… https://digitaltransformation.frost.com/expert-insights/viewpoints/maximize-value-your-talent-activated-workforce/

Advanced Collaboration for Consultants: How to Maximize Client Engagement and Success

Consulting is primarily a client-facing business that is based on building long-term relationships and trust. Consulting firms today are realizing the benefits of implementing ground breaking collaboration technologies that strengthen trusted client relat…
Categories Tags Businesses today have a strong need to drive their strategy and growth by reaching outside of their own knowledge domains. Consultants are a trusted source of i… https://digitaltransformation.frost.com/expert-insights/viewpoints/advanced-collaboration-consultants-how-maximize-client-engagement-and-success/

CONNEX19: An Update from Alcatel-Lucent Enterprise

With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the iconic principality of Monaco. The anniversary was an opportunity for the company to not only update…
Categories Tags   With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the i… https://digitaltransformation.frost.com/expert-insights/viewpoints/connex19-update-alcatel-lucent-enterprise/

Modern LAN: Putting it All Together with Modern LAN Principles

If you have been following along on this guest blog series about Frost & Sullivan’s Modern LAN principles, I hope you’ve come to some of the same conclusions that my colleagues and I have reached: Today’s local area network is a vastly different environme…
Categories Tags If you have been following along on this guest blog series about Frost & Sullivan’s Modern LAN principles, I hope you’ve come to some of the same conclusions t… https://digitaltransformation.frost.com/expert-insights/viewpoints/modern-lan-putting-it-all-together-modern-lan-principles/

Why Slack Continues to Lead in the Persistent Team Messaging Space

Recently Slack shared a new milestone: the company now has over 10 million daily active users in more than 150 countries—quite an impressive number taking into account the 1 million daily active users the company had in June 2015.
Categories Tags   Note: blog inspired by the article written by Dominic Kent "Microsoft Teams vs Slack; the enterprise messaging wars continue": https://dispatch.m.io/enter… https://digitaltransformation.frost.com/expert-insights/viewpoints/why-slack-continues-lead-persistent-team-messaging-space/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
Categories Tags I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In a… https://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Unpacking Avaya’s New Cloud Solutions Portfolio

This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.
Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… https://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio/

Unpacking Avaya’s New Cloud Solutions Portfolio

This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements.
Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… https://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio1/

Network Segregation: "Why Dividing the Network Just Makes Sense"

Ethernet and IP offered the promise of a single network on which all systems can interoperate, while also delivering the economies of scale that come with a shared infrastructure. Unfortunately, several unintended consequences have taken some of the shine…
By Roopashree Honnachari, Industry Director for Business Communication Services & Cloud Computing at Frost & Sullivan In our ongoing research here are Frost & Sullivan, we tend t… https://digitaltransformation.frost.com/expert-insights/viewpoints/network-segregation-why-dividing-network-just-makes-sense3/

Network Segregation: "Why Dividing the Network Just Makes Sense"

Ethernet and IP offered the promise of a single network on which all systems can interoperate, while also delivering the economies of scale that come with a shared infrastructure. Unfortunately, several unintended consequences have taken some of the shine…
By Roopashree Honnachari, Industry Director for Business Communication Services & Cloud Computing at Frost & Sullivan In our ongoing research here are Frost & Sullivan, we tend t… https://digitaltransformation.frost.com/expert-insights/viewpoints/network-segregation-why-dividing-network-just-makes-sense2/

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