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Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
Categories Tags Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, servic… https://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
Categories Tags Integrated Cloud-based Communications and Customer-care Capabilities Deliver Compelling Benefits The compelling benefits of cloud architectures–more fle… https://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/