Seach this site Unpacking Avaya’s New Cloud Solutions Portfolio This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements. Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… https://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio/ Unpacking Avaya’s New Cloud Solutions Portfolio This week Avaya announced a number of enhancements and changes to its cloud communications and contact center portfolio. This article provides an overview of those announcements. Categories Tags This week Avaya hosted its ENGAGE conference in Austin, TX. The multiple thousands of attendees spanned customers, channel partners, technology partners, media… https://digitaltransformation.frost.com/expert-insights/viewpoints/unpacking-avayas-new-cloud-solutions-portfolio1/ Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering Categories Tags Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship So… https://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/ Squaring Excellent Customer Experiences with Customer Affordability Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals Categories Tags Providing an excellent Customer Experience is a worthy objective, but it may not necessarily be aligned with corporate goals. A recent New Yorker article on pl… https://digitaltransformation.frost.com/expert-insights/viewpoints/squaring-excellent-customer-experiences-customer-affordability/ Circuit: Unify’s Vision for the Future of Collaboration On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications’ re-branding as Unify, Circuit marks the vendor’s next phase in the unified communications and collaboration (… On October 28, Unify launched a new product called Circuit. Announced a year ago as Project Ansible along with Siemens Enterprise Communications' re-branding as Unify, Circuit mar… https://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unifys-vision-future-collaboration/ ClickSoftware Acquires Xora: Real Potential to Grow MWM Market ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) market in North America and beyond. Categories Tags ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for … https://digitaltransformation.frost.com/expert-insights/viewpoints/clicksoftware-acquires-xora-real-potential-grow-mwm-market/ Why Employees Ignore the Risks of Shadow IT - and What the Business Can Do About It Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or exceeding—the expectations. Categories Tags Most people we know are fairly dedicated, hard-working employees. They understand what their companies want from them, and they take pride in delivering on—or … https://digitaltransformation.frost.com/expert-insights/viewpoints/why-employees-ignore-risks-shadow-it-and-what-business-can-do-about-it/