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Plantronics Continues to Enrich its Software-as-a-Service Offering to Complement its Leading Professional Headset Portfolio

Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship Software-as-a-Service offering
Categories Tags Since the initial launch of Plantronics Manager Pro v3.0 in July 2014, Plantronics has continued enhancing the features and capabilities of its flagship So… https://digitaltransformation.frost.com/expert-insights/viewpoints/plantronics-continues-enrich-its-software-service-offering-complement-its-leading-professional-headset-portfolio/

Logitech SmartDock Runs the Analyst’s Gauntlet

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. This week we evaluate Logitech SmartDock for Skype Room …
Categories Tags Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstra… https://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-smartdock-runs-analysts-gauntlet/

Rationalizing the CenturyLink/Level 3 Merger

This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and voice services markets. Here are the things I plan on keeping an eye on as this particular acquisi…
Categories Tags This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and vo… https://digitaltransformation.frost.com/expert-insights/viewpoints/rationalizing-centurylinklevel-3-merger/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
Categories Tags At Frost & Sullivan we take big pride in closely monitoring all types of enterprise endpoints, including desktop phones, IP desktop phones, DECT devices, W… https://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Categories Tags I’ve just completed a new Market Insight entitled “UCC Opportunities in the Hospitality Space” taking a deep dive into the implementation of communications… https://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Huawei Global Analyst Summit 2016 – Update on Unified Communications & Collaboration (UC&C) Business

Categories Tags During the Huawei Global Analyst Summit in Shenzhen from 11 to 13th April, senior executives from Huawei shared the company’s strategic thinking, latest produc… https://digitaltransformation.frost.com/expert-insights/viewpoints/huawei-global-analyst-summit-2016-update-unified-communications-collaboration-ucc-business/

Earth Day: To Save the Planet, End the Subsidies That Impede Innovation

Environmental destruction and climate change continues to occur. The UN Paris Agreement is a key first step, but to make real change environmental destruction subsidies must end. That will prompt stronger demand for innovative green solutions and best pra…
Categories Tags There continues to be waves of environmental and particularly climate change bad news.  This past March was the warmest on record, according to the National Oc… https://digitaltransformation.frost.com/expert-insights/viewpoints/earth-day-save-planet-end-subsidies-impede-innovation/

I Just Want to Say One Word to You …

The word I have for you is “pull-through”. Pull-through is not a revolutionary invention such as plastics were in the late 60s. It isn’t even a new concept, but its importance is growing in the world of enterprise communications.
Categories Tags   No, it’s not “plastics”! (Remember “The Graduate”?)  Plastics are so passé!   (Image source: https://en.wikipedia.org/wiki/The_Graduate)  … https://digitaltransformation.frost.com/expert-insights/viewpoints/i-just-want-say-one-word-you/

Takeaways from Huawei Global Analyst Summit 2016

Summary of Huawei Global Analyst Summit 2016 - by ICT Industry Principal Alaa Saayed.
Categories Tags Earlier this month, I had the pleasure to attend Huawei’s global analyst summit which was held in the modern metropolis of Shenzhen, in Southeast China. Th… https://digitaltransformation.frost.com/expert-insights/viewpoints/takeaways-huawei-global-analyst-summit-2016/

Taking the Pulse of the Enterprise Communications Platforms & Endpoints Market

The Status of the Global Enterprise Communications Platforms and Endpoints Market.
Categories Tags If you are a tech-savvy reader, such as me, you would have noticed that the enterprise communications and collaboration market has been noticeably shifting … https://digitaltransformation.frost.com/expert-insights/viewpoints/taking-pulse-enterprise-communications-platforms-endpoints-market/

When the Cloud Brings Sunshine

Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communications solutions providers prepared for the main event of the industry. This year’s event was a…
Categories Tags Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communi… https://digitaltransformation.frost.com/expert-insights/viewpoints/when-cloud-brings-sunshine/

Unify’s Strategy to Survive the Post-PBX Apocalypse

Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A large organization, still trapped in the halcyon days of selling simple PBXs to the masses, tryi…
Categories Tags Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A … https://digitaltransformation.frost.com/expert-insights/viewpoints/unifys-strategy-survive-post-pbx-apocalypse/

Optimizing VoIP Deployments with Adaptable Customer Premises Equipment

Considerations for Service Providers to Accelerate SIP Deployments
Categories Tags Business communications services are undergoing a fundamental change. Voice over Internet Protocol (VoIP) and session initiation protocol (SIP) trunking servic… https://digitaltransformation.frost.com/expert-insights/viewpoints/optimizing-voip-deployments-adaptable-customer-premises-equipment/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
Categories Tags Super Agents? How About Expert Assistants Instead? I recently came across a set of customer contact prognostications from NewVoiceMedia that generally follo… https://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
Categories Tags To access the full report, please go to the following site: https://www.frost.com/nf15      https://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
Categories Tags The conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video confere… https://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

UC-enabled Headsets Continue to Grow in the Skype for Business Endpoint Ecosystem

The traction of UC headsets in Microsoft Lync/Skype for Business environments
Categories   For many years, Frost & Sullivan has closely tracked the markets of enterprise endpoints, including TDM phones, IP phones, UC clients, wireless devices, and enter… https://digitaltransformation.frost.com/expert-insights/viewpoints/uc-enabled-headsets-continue-grow-skype-business-endpoint-ecosystem/

IBM Resolves Government's Public Safety Issues with Digital Transformation

Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multiple organizations that can work together seamlessly is necessary for quick resolution. Advanced an…
Categories Tags Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multipl… https://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-resolves-governments-public-safety-issues-digital-transformation/

NEC Corporation Tells a Strong Hospitality Story

The story of NEC Corporation in the hospitality segment.
Categories Tags Frost & Sullivan recently had the chance to speak with NEC Corporation about its strong hospitality story when it comes to enterprise communications and collab… https://digitaltransformation.frost.com/expert-insights/viewpoints/nec-corporation-tells-strong-hospitality-story/

Making a Difference in People’s Lives: How Far Can Technology Take You?

Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always seek new ways to make a difference. One of the most interesting people I have met is Dave Gilbert, President and CE…
Categories Tags       Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always… https://digitaltransformation.frost.com/expert-insights/viewpoints/making-difference-peoples-lives-how-far-can-technology-take-you/

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