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UC-enabled Headsets Continue to Grow in the Skype for Business Endpoint Ecosystem

The traction of UC headsets in Microsoft Lync/Skype for Business environments
Categories   For many years, Frost & Sullivan has closely tracked the markets of enterprise endpoints, including TDM phones, IP phones, UC clients, wireless devices, and enter… https://digitaltransformation.frost.com/expert-insights/viewpoints/uc-enabled-headsets-continue-grow-skype-business-endpoint-ecosystem/

IBM Resolves Government's Public Safety Issues with Digital Transformation

Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multiple organizations that can work together seamlessly is necessary for quick resolution. Advanced an…
Categories Tags Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multipl… https://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-resolves-governments-public-safety-issues-digital-transformation/

NEC Corporation Tells a Strong Hospitality Story

The story of NEC Corporation in the hospitality segment.
Categories Tags Frost & Sullivan recently had the chance to speak with NEC Corporation about its strong hospitality story when it comes to enterprise communications and collab… https://digitaltransformation.frost.com/expert-insights/viewpoints/nec-corporation-tells-strong-hospitality-story/

Making a Difference in People’s Lives: How Far Can Technology Take You?

Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always seek new ways to make a difference. One of the most interesting people I have met is Dave Gilbert, President and CE…
Categories Tags       Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always… https://digitaltransformation.frost.com/expert-insights/viewpoints/making-difference-peoples-lives-how-far-can-technology-take-you/

Post-Earth Day Resolution: Start Charging For the Environment

If there is one post-Earth Day resolution we should make and follow it is to find a means by which to effectively and equitably charge for environmental goods. Tapping the power of the marketplace is the most defensible and effective method of limiting po…
Categories Tags Economists point out that “there ain’t no such thing as a free lunch (TANSTAAFL). That goods are scarce; as more of them are consumed there will be less availa… https://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-start-charging-environment/

Vonage Climbs Up the Market Share Ladder

On March 16, 2015, Vonage announced the acquisition of SimpleSignal, another leading U.S. cloud communications provider and recipient of Frost & Sullivan’s 2013 Entrepreneurial Company of the Year Award in the North American hosted IP telephony and UCC Se…
Categories Tags Where it all Began It was only a year and a half ago when Vonage made a foray into the business cloud communications market through the acquisition of Vocal… https://digitaltransformation.frost.com/expert-insights/viewpoints/vonage-climbs-market-share-ladder/

Trip to Enterprise Connect 2015 – It’s UC, C & C

Highlights of Enterprise Connect 2015
Categories Tags In the early days of Enterprise Connect when it was called VoiceCon, I regularly went to the San Francisco show, but when the West coast version was shut down,… https://digitaltransformation.frost.com/expert-insights/viewpoints/trip-enterprise-connect-2015-its-uc-c-c/

Avaya Engages the Cloud

Last week Avaya announced new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the company.
Categories Tags Last week Avaya announced a bevy of new and enhanced products, services and solutions. These were made as a part of a near-comprehensive repositioning by the c… https://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-engages-cloud/

2015 Predictions for Enterprise Communications

Categories Tags I always liked to read the articles written by fellow analysts related to yearly predictions. This time I decided to give it a shot myself and write my own obs… https://digitaltransformation.frost.com/expert-insights/viewpoints/2015-predictions-enterprise-communications/

Why We Need a New Way to Work

With all of the "New Ways to Work", what was so wrong with the old way?
Categories Tags It has certainly been an interesting time to follow the unified communications and collaboration space. In the last two months alone, the market has seen the l… https://digitaltransformation.frost.com/expert-insights/viewpoints/why-we-need-new-way-work/

Circuit by Unify: A Little Less Star Trek, A Lot More to Come

Unify's Project Ansible becomes Circuit, and shows the challenges of truly unifying enterprise communications along the way.
Categories Tags It has been a little over a year since the world got their first look at Project Ansible. Ansible was ultimately the Unify team’s way of going all in. It was m… https://digitaltransformation.frost.com/expert-insights/viewpoints/circuit-unify-little-less-star-trek-lot-more-come/

Analysis of the Potential Outcomes of Mitel Acquiring ShoreTel

by Alaa Saayed On October 20th, 2014, Mitel disclosed its proposal to acquire US-based competitor ShoreTel for $8.10 per share in cash, a bid that ShoreTel rejected shortly after given the low valuation. In spite of this, Richard McBee, Mitel’s Chief E…
Categories Tags By Alaa Saayed On October 20th, 2014, Mitel disclosed its proposal to acquire US-based competitor ShoreTel for $8.10 per share in cash, a bid that ShoreTel… https://digitaltransformation.frost.com/expert-insights/viewpoints/analysis-potential-outcomes-mitel-acquiring-shoretel/

Citrix Gets on the Freemium Bandwagon - Launches Free Version of GoToMeeting

Freemium services have become an established business model in the fast growing and intensely competitive online meetings and web conferencing space.
Citrix has launched a free scaled back version of its online meeting service, GoToMeeting, called GoToMeeting Free. This follows the launch of GoToMeeting Essentials in Q4 2013,… https://digitaltransformation.frost.com/expert-insights/viewpoints/citrix-gets-freemium-bandwagon-launches-free-version-gotomeeting/

Part 2: The Next Generation Customer Experience Landscape

What will the new customer experience environment, or landscape look like.
Categories Tags In my last blog we discussed the death of the call center, as omnichannel customer service blazes the trail to the next generation of customer experience manag… https://digitaltransformation.frost.com/expert-insights/viewpoints/part-2-next-generation-customer-experience-landscape/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached “maturity,” which is the code word for a gradual demise.  As noted in the analysis “Opportunities i… https://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

Google Apps are Popular AND Effective

Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usage and satisfaction, and the successful adoption of a c…
Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to i… https://digitaltransformation.frost.com/expert-insights/viewpoints/google-apps-are-popular-and-effective/

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