Posted by robarnold4; on Apr 15, 2014
In recent weeks I've been briefed and had demos with a number of startup developers who focus on business, user, or process efficiency and productivity. From a high level there are striking similariti…
Posted by hiraljasani; on Apr 11, 2014
IBM acquires Silverpop to turbocharge its digital marketing value proposition - what it means to customers and to its competitors
Posted by roopamjain; on Apr 08, 2014
Category : Enterprise
Freemium services have become an established business model in the fast growing and intensely competitive online meetings and web conferencing space.
Posted by BrendanRead; on Mar 26, 2014
Why do companies find it easier to cover up mistakes rather than preventing then, detecting them early on, and taking action, and taking full responsibility, and are extreme measures needed to break t…
Posted by BrendanRead; on Mar 14, 2014
Category : Customer Contact
What will the new customer experience environment, or landscape look like.
Posted by BrendanRead; on Mar 05, 2014
A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Posted by avnirambhia; on Mar 02, 2014
Category : Digital Media
Audio, once critical to ensuring online video QoE, has been taken for granted in recent years. However, it is experiencing renewed attention as a key component of user experience with the advent of Ul…
Posted by Melanieturek; on Feb 26, 2014
Recently, Frost & Sullivan conducted a survey of more than 400 Google Apps users ( IT administrators, line-of-business managers acting in an IT role, and end users not in IT) to identify trends in usa…
Posted by jsterling; on Feb 18, 2014
ClickSoftware just announced that it is acquiring Xora for $14.7 million, a development that we think – if handled smartly – will be a winning proposition for the mobile workforce management (MWM) mar…
Posted by JNG; on Feb 14, 2014
Every week, a new product or project is revealed by major players from the telecommunication or the payment industry.