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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
AIAIacross the Enterprise Connect show floor. AI Infusion or Invasion… the infusion of AI across the customer contact landscape has sl…d solutions introduced under the umbrella of AI https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Modern LAN: Putting it All Together with Modern LAN Principles

If you have been following along on this guest blog series about Frost & Sullivan’s Modern LAN principles, I hope you’ve come to some of the same conclusions that my colleagues and I have reached: Today’s local area network is a vastly different environme…
dpoints. Each of the previous blog posts laid the groundwork for the need for a new set o…oday should be done in a responsible and sustainable manner https://digitaltransformation.frost.com/expert-insights/viewpoints/modern-lan-putting-it-all-together-modern-lan-principles/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
but also for maintaining its focus despite the potential distract… offering CCaaS and AIs Behavioral Pairing in the contact center space to efficient https://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
smartphone or tablet. Mobile forms are available as a standalone offering or as part of … retail https://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

First Thoughts on Polycom’s Obihai Acquisition

As the new year begins, so do the latest round of mergers, acquisitions and consolidation in the unified communications and conferencing market. M&A in the UC space typically falls into two categories. The first are strategic technology acquisitions that …
ck bump to market share.  In the case of Obihai The addition of Obihai. With Obihaipears that the real jewel for Polycom is Obihaiment team and the technology that powers Obihai https://digitaltransformation.frost.com/expert-insights/viewpoints/first-thoughts-polycoms-obihai-acquisition/

Hello Alexa, Let’s Join the Meeting

Yes!! Alexa for Business is finally here to help enterprise users to join meetings with ease. The conference phone industry has come a long way in empowering users with several innovations including multiple connectivity options; intuitive user interfac…
tings from their smartphones and tablets by pairing them with BT…s Alexa for Business aims to replace all the preceding UI including …AI available in the office building. 3 https://digitaltransformation.frost.com/expert-insights/viewpoints/hello-alexa-lets-join-meeting/

Who Will You Trust to Track Your Mobile Assets?

It's making a lot of sense these days for companies to remotely monitor their mobile assets. So what should you look for in a mobile asset tracking solution?
d on a regular basis from place to place. Trailers and containers typically attached to fle… train… air… its container… What types of sensors are available https://digitaltransformation.frost.com/expert-insights/viewpoints/who-will-you-trust-track-your-mobile-assets/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
Categories Tags Blockchains The bitcoin mania has taken over the glo… the blockchain … related to cryptocurrency transactions are maintained by voluntary participants.  Anybody c https://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

Alaska Airlines Shows How to Deliver Excellent CXs

Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
Categories Tags Air travel and superb customer experiences … unavoidable tightening security. But one airline… Alaska Airlines…lent CXs can be excellent companions. Alaska Airlines has now topped the J.D. Power charts f https://digitaltransformation.frost.com/expert-insights/viewpoints/alaska-airlines-shows-how-deliver-excellent-cxs/

Has the Airline Industry Reached a State of "CX Nihilism"?

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance
ox.com just published a great article on why air travel has become a terrible customer exper… in the aftermath of United Airlines…e refused to give up his seat. So has the airline industry https://digitaltransformation.frost.com/expert-insights/viewpoints/has-airline-industry-reached-state-cx-nihilism/

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