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Avaya Partners with RingCentral: The Tides Have Turned

Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The loudest and clearest message in this partnership announcement is that cloud has won. It’s…
Categories Tags Making a splash in an a…Avaya strategic partnership announced last week certainl… Search Unified Communications and CNBC…essage in this partnership announcement is that cloud has won. It https://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-partners-ringcentral-tides-have-turned/

Salesforce to Buy ClickSoftware for $1.35 Billion - Why This Matters

The Salesforce acquisition of ClickSoftware makes all kinds of sense. Here's why.
Categories Tags The Salesforce acquisition …fering. Both of these companies love to innovate… and a field technician force that is becoming more autonomous and tech https://digitaltransformation.frost.com/expert-insights/viewpoints/salesforce-buy-clicksoftware-135-billion-why-matters/

UCaaS Performance: Dial Tone is a Human Right

If you regularly attend telecom industry shows, you know the main focus today is on showcasing advanced user features. This trend is perfectly justified and understandable. However, user features only deliver the desired value when they are backed by robu…
Categories Tags   How RingCentral Ensures…ure Customer Experiences If you regularly attend telecom industry shows…focus today is on showcasing advanced user features. This trend is perfectly justified and u https://digitaltransformation.frost.com/expert-insights/viewpoints/ucaas-performance-dial-tone-human-right/

66% of Businesses Support BYOD -- But Are They Ready to Face Its Risks?

If you're a business wrestling with the ramifications of BYOD, you are not alone.
Categories Tags If you…re a business wrestling with the ramifications of BYOD… Sullivan survey research reveals that 66…t matter if you… that 66…siness sizes. A strong case can be made that BYOD popularity will not weaken over the nea https://digitaltransformation.frost.com/expert-insights/viewpoints/66-businesses-support-byod-are-they-ready-face-its-risks/

High-tech Companies: How to Win the Innovation Race with Advanced Communication and Collaboration Tools

The adoption of digital technologies is reshaping many sectors of the global economy. High-tech companies, in particular, are at the leading edge of digital transformation and must lead by example.
Categories Tags As technology innovators… relentlessly looking to get ahead with innovations in Artificial Intelligence … greater commoditization… and faster market consolidation. To turn these transformational shifts in https://digitaltransformation.frost.com/expert-insights/viewpoints/high-tech-companies-how-win-innovation-race-advanced-communication-and-collaboration-tools/

Tata Communications: Leveraging a Dark Horse in the Hybrid and Multi-Cloud Race

Today's businesses need hybrid and multi-cloud IT environments to drive digital transformation. Tata Communications, a "dark horse" in the hybrid and multi-cloud provider race, offers strong benefits to businesses looking to integrate a seamless, global h…
Categories Tags Today… including application performance… data security and sovereignty… and regulatory compliance. Despite the assertions of ind…ustry pros that said that public cloud would be the landing place for https://digitaltransformation.frost.com/expert-insights/viewpoints/tata-communications-blog-leveraging-dark-horse-hybrid-and-multi-cloud-race/

Three Big Reasons to Consider Hybrid Infrastructure for Business Communications

For years, it seemed that the key focus of IT and telecom decision makers was on moving communications to the cloud. Industry watchers drove the conventional wisdom that suggested that all communications would be handled as a service in some unknown data …
Categories Tags For years… it seemed that the key focus of IT and telecom decision mak…ers was on moving communications to the cloud. Industry watchers drove th https://digitaltransformation.frost.com/expert-insights/viewpoints/three-big-reasons-consider-hybrid-infrastructure-business-communications/

Unify UC Boosts the Value of Atos Digital Workplace

Atos, Unify’s parent company, held its annual analyst event in Boston on April 2-4, 2019. As in previous years, it was refreshing to hear a story that goes far beyond business communications and encompasses broader IT trends. However, it was also interest…
Categories Tags Atos… Vertical Markets Strategy Helps Unify Deliver a Differentiated Valu…e Proposition Atos… it was refreshing to hear a story that goes far beyond business communications and https://digitaltransformation.frost.com/expert-insights/viewpoints/unify-uc-boosts-value-atos-digital-workplace/

Enterprise Connect 2019 Recap: Platforms and Ecosystems Come to the Forefront

For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged fo…
Categories Tags For watchers of the unified communications industry…nt to Orlando for Enterprise Connect is a marathon… platforms and ecosystems. As businesses gradually https://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-connect-2019-recap-platforms-and-ecosystems-come-forefront/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
Categories Tags Thirty Six Hours in the Bio…Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus …showcase for all things unified communications https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

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