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Viewing 51 to 60 (238 Total)

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
Categories Tags There has been a lot of cov…bout the major milestone in personal communications…ing their first experience with the device that would change everything. What is not being t https://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Matching Experience with Expectation – Using Speech Technologies to Power up a Digital Workforce

The growing use of VAs and Bots for customer service
Categories Tags April and May were big mont…bled us all to see which themes were reverberating throughout the industry.  I…one of the most interesting developments to date https://digitaltransformation.frost.com/expert-insights/viewpoints/matching-experience-expectation-using-speech-technologies-power-digital-workforce/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service …the hottest topics in the enterprise communications industry right now. Based on our researc https://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Finding the Value of HD Voice Beyond Conferencing Services

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio interactions. Yet, there is a challenge to more widesp…
Categories Tags The Connected Work research… team at Frost … Sullivan has long advocated high… audio as part of business communications solutions. High https://digitaltransformation.frost.com/expert-insights/viewpoints/finding-value-hd-voice-beyond-conferencing-services/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
Categories Tags There is a strong sense of …déjà vu arising from the conversations about whether the new wave of artificial…driven chatbots and virtual assistants https://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
Categories Tags Advancements in software de…are driving a profound shift towards communications technology delivered as a service. Doubl…digit user and provider revenue growth rates in the hosted Internet Protocol https://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
Categories Tags On Wednesday… unveiled its annual budget that includes funding for programs that promise t… are also aimed at increasing the country https://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Categories Tags Amazon is apparently consid… subsidiary is looking at offering chatbots… based on technology that drives its popular Alexa product…ove is good news for customer contact organizations. Amazon brings to the table its immense https://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

The Customer Experience Value of Customer Anonymity

Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.
Categories Tags Today…ecedented ability to drive their business relationships and that of other customers through …. Consumers and business buyers alike know what they want https://digitaltransformation.frost.com/expert-insights/viewpoints/customer-experience-value-customer-anonymity/

4k Video is Backing its Way into the Enterprise

Most business use cases don't require ultra-HD video, however the technology is creeping into the enterprise as the default resolution.
Categories Tags For years we…in a single image. In consumer markets its state of the art…across the US consistently offer 4k products at very attractive prices. In my area of Metro https://digitaltransformation.frost.com/expert-insights/viewpoints/4k-video-backing-its-way-enterprise/