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Avaya Partners with RingCentral: The Tides Have Turned

Making a splash in an already news-filled space is a daunting task. Yet, the RingCentral-Avaya strategic partnership announced last week certainly made a splash. The loudest and clearest message in this partnership announcement is that cloud has won. It’s…
Avaya strategic partnership announced last week ce… forces to launch a new UCaaS offering named Avaya Cloud Office … marking the time when Avaya filed for bankruptcy. While the full demise https://digitaltransformation.frost.com/expert-insights/viewpoints/avaya-partners-ringcentral-tides-have-turned/

Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
nce its new offerings with more features. Avaya Following the recent launch of Avaya One…mmunications and customer care solutions and Avaya Intelligent Xperiences https://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
Sullivan to attend Avaya Engage and its Industry Influencers in the b…owledging the warm hospitality of the entire Avaya group and its ecosystem community https://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
Tags A New Company with a New Vision Avaya Engage… Avaya customers and partners…up to celebrate Avaya provider Spoken and the launch of Avaya Ava https://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

Interview with Frederick Sabty, Vice President, Hospitality for Avaya Worldwide

Mr. Sabty talks about the adoption of communications and collaboration technologies among hotel entities in the world, as well as emphasizes Avaya's continous focus in this market.
Vice President of Hospitality for Avayag and different case studies provided by the Avaya team… as well as Avayaal. This interview took place right after Avaya took critical steps to emerge from Chapter 1 https://digitaltransformation.frost.com/expert-insights/viewpoints/interview-frederick-sabty-vice-president-hospitality-avaya-worldwide1/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
market entry reports began circulating that Avaya announced the sale of its …usiness to Extreme Networks.  The sale gives Avaya a timely and much…or through strategic acquisitions.   The Avaya networking sale is also good news for custom https://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
Avaya followed by Avaya. NEC is the leading vendor in Asia… followed by Avaya and Huawei. Avaya is the leading vendor in Latin America… followed by Avaya and NEC. NEC is the leading vendor in Austra https://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Gold Contact Center Nuggets from Enterprise Connect 2016

Summary of some of the contact center announcements at Enterprise Connect 2016
deployment will be with Salesforce.com. Avaya Perhaps the biggest fanfare at the show w…as Avaya it announced Avaya Breeze… the next generation of its Avaya Engagement Development Platform https://digitaltransformation.frost.com/expert-insights/viewpoints/gold-contact-center-nuggets-enteprise-connect-2016/

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