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When the Cloud Brings Sunshine

Enterprise Connect 2016, which took place in the second week of March, marked the culmination of several months of hard work, anxiety and excitement as communications solutions providers prepared for the main event of the industry. This year’s event was a…
messaging solution similar to Spark. Cloud contact center becoming a critical adjunct to UCaaS   … have sought to enhance their offerings with cloud contact center platforms.  Larger fluctuations in call volu https://digitaltransformation.frost.com/expert-insights/viewpoints/when-cloud-brings-sunshine/

Digital Channels Are Driving Customer Contacts to the Cloud

More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
Cloud Contact Center Market https://digitaltransformation.frost.com/expert-insights/viewpoints/digital-channels-are-driving-customer-contacts-cloud/