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Salesforce to Buy ClickSoftware for $1.35 Billion - Why This Matters

The Salesforce acquisition of ClickSoftware makes all kinds of sense. Here's why.
n today's field service and field sales management software solutions…s field service management …implement offerings for potential users. Salesforce …t addresses the mobilized field service management requirements of both the enterprise and sm https://digitaltransformation.frost.com/expert-insights/viewpoints/salesforce-buy-clicksoftware-135-billion-why-matters/

66% of Businesses Support BYOD -- But Are They Ready to Face Its Risks?

If you're a business wrestling with the ramifications of BYOD, you are not alone.
life device retirement. With BYOD seemingly here to stay…yers must recognize the need for better management and oversight.  Many companies have been n https://digitaltransformation.frost.com/expert-insights/viewpoints/66-businesses-support-byod-are-they-ready-face-its-risks/

Deploying Mobile Worker Apps? 5 Reasons to Partner With a Wireless Carrier

Businesses naturally look to wireless carriers for mobile connectivity and mobile devices -- but what about mobile worker software apps?
emerging mobile… including mobile field service management apps…app charges toward any volume discount arrangement that may already be in place with the carr https://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-mobile-worker-apps-5-reasons-partner-wireless-carrier/

Mobile Field Service Management Solutions: 2018 Survey Reveals Customer Preferences and Plans

Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service management solutions.
ding market for mobilized field service management solutions. Mobile FSM providers…rvice employees were invisible to their management teams …cifically about mobilized field service management. Major takeaways include https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-solutions-2018-survey-reveals-customer-preferences-and-plans/

5 Ways to Catch Up on Deploying Mobile Worker Apps

The future success of companies rests in large part on their ability to truly mobilize their employees. We're not talking just about outfitting workers with smartphones and tablets.
ophisticated as mobilized field service management or field selling solutions that automate a…ployee collaboration Enhanced customer engagement 2 …ata in backend systems and with valuable incremental capabilities in other business applicati https://digitaltransformation.frost.com/expert-insights/viewpoints/5-ways-catch-deploying-mobile-worker-apps/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
mobile device management… Sullivan defines Enterprise Mobility Management as a solution that centralizes the managem…Businesses are realizing that failing to implement a solution that manages and safeguards thi https://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
ture of a true enterprise grade content management approach. I stress on the phrase … too often what is peddled as a content management solution today can at best be described as https://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

Mobile Business Applications: What's Hot in North America

We know that mobile business applications are popular in North America. Which specific apps are getting top attention from today's companies?
with almost half of them planning to implement 11 or more new mobile business apps during… Mobile workforce management …aka mobilized field service management https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-business-applications-whats-hot-north-america/

Mobile Field Worker Apps: Avoid the Silos. Embrace Integration

The smart field service organization is outfitting its workers with the mobile devices and mobile apps they need for real-time tracking and on-the-job information exchange. But the visionary business is already going a step further.
management remains blind to activity in the field…time work process management. For example…ompetitive advantage Enhanced customer engagement Faster trouble ticket resolution More ac https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-worker-apps-avoid-silos-embrace-integration/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
and eCommerce via the web emerged as voice agent alternatives. The booming…n how well the applications are made and implemented. All new technologies undergo teething p https://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

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