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Viewing 21 to 30 (40 Total)

Social Customer Service is Withering. Long Live the Social Customer Channel

A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.
g works. As a result social customer engagements may be evolving from service issues handl https://digitaltransformation.frost.com/expert-insights/viewpoints/social-customer-service-withering-long-live-social-customer-channel/

Bots to the Future: Bot Management Solutions Necessary to Optimize Processes, Stop Hackers

Constantly dealing with distributed denial-of-service (DDoS) attacks, fraudulent Web activities, spam, and intrusion attempts? Well, you might have a bot problem. In 2014 and 2015, I wrote about the burgeoning demand for bot management solutions. With…
leading to the emergence of comprehensive bot management soluti… emerging solutions for comprehensive bot managem… and the potential market for bot management.  This article is an update to the Str https://digitaltransformation.frost.com/expert-insights/viewpoints/bots-future-bot-management-solutions-necessary-optimize-processes-stop-hackers/

Mobile Field Service + IoT Connectivity = Game-Changing Responsiveness

What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform? Very happy customers and new ways to make money.
ays to make money. The field service management industry has been reinventing itself for y…based field service management …ng expensive repairs or even premature replacement. Clearly https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-iot-connectivity-game-changing-responsiveness/

Mobile Asset Management: Beyond Simple Tracking

For Mobile Asset Tracking (MAT) vendors, the quickest way to fail is to focus solely on an asset's location. GPS information is great; but it's not where the profits are.
such as emergency aircraft replacement parts.  Or it can be sensitive cargo…roducts that have strict environmental requirements … capability to a more lucrative fleet management sale. The second use case https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-asset-management-beyond-simple-tracking/

Careful Application of Big Data Analytics to Prevent and Solve Crimes

Law enforcement organizations can greatly benefit from Big Data Analytics, but they must be very careful in how they apply them. They can learn lessons from customer contact organizations.
es the consequences of bad data in law enforcement. There is a horrific…ct on them to prevent civil liberties infringements https://digitaltransformation.frost.com/expert-insights/viewpoints/careful-application-big-data-analytics-prevent-and-solve-crimes/

Crossroads: What the Dell - EMC merger means

DELL - EMC if played well has the potential of giving other majors like IBM and HP many sleepless nights! From Dell's perspective buy vs build or partner to transform its brand image of a device/hardware-centric company and leverage EMC's well put togethe…
gh comprehensive enterprise information management https://digitaltransformation.frost.com/expert-insights/viewpoints/crossroads-what-dell-emc-merger-means/

No Nasty Surprises: AT&T and Maersk Use Asset Tracking Technology to Monitor Refrigerated Shipping Containers

Want to keep enjoying strawberries in the middle of winter? Then you have to trust that these and other perishables are maintained in good condition over vast shipping distances.
s press release.1 With its Maersk agreement… the carrier positioned mobile asset management as one of its four areas of IoT …s current mobile asset management offerings fall into three categories https://digitaltransformation.frost.com/expert-insights/viewpoints/no-nasty-surprises-t-and-maersk-use-asset-tracking-technology-monitor-refrigerated-shipping-containers/

BlackBerry Bolsters Its Enterprise Acumen with Good Technology Acquisition

BlackBerry announced this morning its latest M&A move, an all-cash purchase ($425m) of Good Technology, a leading player in the Enterprise Mobility Management (EMM) space. The acquisition further boosts BlackBerry’s software portfolio, after buying the l…
ading player in the Enterprise Mobility Management https://digitaltransformation.frost.com/expert-insights/viewpoints/blackberry-bolsters-its-enterprise-acumen-good-technology-acquisition/

Solid Customer Experience and Trust Are Key in Growing eCommerce

eCommerce has become entrenched as a retail channel but one where customers still tend to browse rather than buy. Companies must take steps to improve the Customer Experience to grow online sales, particularly from mobile devices.
and quality management to attract and retain high quality… accepting at face value their statements that they know the recipients https://digitaltransformation.frost.com/expert-insights/viewpoints/solid-customer-experience-and-trust-are-key-growing-ecommerce/

Tracking More Than One Mobile Asset Category at a Time

For businesses with remote resources – workers, vehicles, and/or portable equipment in the field – lack of real-time visibility into the asset’s location, activities and condition can result in real problems.
usinesses are now using mobile resource management …those vehicles would provide significant incremental value. We estimate that only 7 https://digitaltransformation.frost.com/expert-insights/viewpoints/tracking-more-one-mobile-asset-category-time/