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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
and identify key words and phrases in the conversation. It also uses Amazon…its recently announced Talkdesk iQ. Infused throughout the Talkdesk platform https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Social Recruiting and Employee Advocacy: Five Benefits for HR Leaders

With the advent of social media in the enterprise, it’s important to understand how the technology—and the human networks it creates—can help your business, inside and out.
re coming to you through a friend… shrink hiring times… leading to better outcomes all around. Shrink hiring time. Candidates are more likely t https://digitaltransformation.frost.com/expert-insights/viewpoints/social-recruiting-and-employee-advocacy-four-benefits-hr-leaders/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
  External threats to device and data security are increasi… including services such as mobile threat detection and defense. MTD used to be tre…UEM security capabilities and optimize threat defense. Context https://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

The Growing Challenges in Recruiting/Retaining Staff to Deliver Quality CX

Every employee provides and/or supports their companies’ efforts to deliver a superior Customer Experience (CX). For without customers there are no sales, employers, and jobs. This goes, naturally enough, for customer-facing front-line staff. But it also…
ination of business and economic growth and shrinking workforces have led to increased compe… threaten to escalate over the coming months and … and public school underinvestment risk shrinking applicant pools.  Job candidates face https://digitaltransformation.frost.com/expert-insights/viewpoints/growing-challenges-recruitingretaining-staff-deliver-quality-cx/

Part 2: The Next Generation Customer Experience Landscape

What will the new customer experience environment, or landscape look like.
at the most as compared to the traditional three minute inbound calls. …HR publish a new Market Insight this spring on HR trends and issues across verticals https://digitaltransformation.frost.com/expert-insights/viewpoints/part-2-next-generation-customer-experience-landscape/

Google's Enterprise Video Aspirations

Google has launched a video conferencing solution for businesses called Chromebox for Meetings.
conferencing solution for businesses called Chromebox for Meetings. Chromebox for Meetings i…based ASUS Chromebox with remote…ical business videoconferencing users face. Chromebox for Meetings is tightly integrated wit https://digitaltransformation.frost.com/expert-insights/viewpoints/googles-enterprise-video-aspirations/