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Viewing 11 to 20 (59 Total)

2017: A little AI, Social Media and Natural Language Create a Powerful Contact Center Party for the New Year

2017 Contact Center Trends
but relationships and experiences that have driven businesses…l consumer.  This was very apparent with multiple announcements of enhanced Workforce Optimi https://digitaltransformation.frost.com/expert-insights/viewpoints/2017-little-ai-social-media-and-natural-language-create-powerful-contact-center-party-new-year/

BroadSoft Accelerates Innovation to Boost Customer Value and Service Provider Differentiation

At the 2016 BroadSoft Connections event held the week of November 14th in San Antonio, Texas, BroadSoft once again treated an elite crowd of telecom decision makers, senior executives in service provider networking, IT and marketing, and industry analysts…
egrate voice and messaging services with multiple third…st leverage its extensive provider relationships to share best practices and thus help its p https://digitaltransformation.frost.com/expert-insights/viewpoints/broadsoft-accelerates-innovation-boost-customer-value-and-service-provider-differentiation/

Two Things this UC Analyst is Thankful For

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industry ana…
https://digitaltransformation.frost.com/expert-insights/viewpoints/two-things-uc-analyst-thankful/

Vodafone Stands Tall as a Digital Transformation Partner

In the week of October 10th, Vodafone held its 2016 Industry Analyst Summit in the beautiful English countryside of Egham, UK. Throughout the event, the company sent a strong message to the analyst community and, indirectly, to customers and partners abou…
17 IP VPN service availability in 72 countries 27…17 50 percent of pipeline attributed to fixed and converged commu…lobal network using a single plan across multiple devices. Vodafone https://digitaltransformation.frost.com/expert-insights/viewpoints/vodafone-stands-tall-digital-transformation-partner/

What Lies Ahead for Samsung after the Galaxy Note 7 Recall?

What Lies Ahead for Samsung after the Galaxy Note 7 Recall?
eeking to capitalize on Apple's lower impact iPhone 7 release…on impact of the failure of a flagship phone will be significant. It has only been https://digitaltransformation.frost.com/expert-insights/viewpoints/what-lies-ahead-samsung-after-galaxy-note-7-recall/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
IP desktop phones…om 2015 to 2022 in terms of client license shipment. Mobile Call Control…om 2015 to 2022 in terms of client license shipment. Conferencing Services Clients https://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
usinesses are increasingly evaluating hosted IP telephony …grade their communications capabilities. Multiple factors come under consideration in the pr… total cost of ownership https://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Key Leadership Trends in the Mobile Worker Apps Market

How can you spot a leader in today's rough-and-tumble mobile worker apps market? As the stakes get higher, leadership trends become clearer.
leadership trends are becoming clearer. Mobile worke… demand a disciplined approach on the part of the vendors. …spot a mobile worker app vendor with leadership potential https://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-mobile-worker-apps-market/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
based equipment sales slow down…nal services related to customer premises equipment …label relationships to simple resale…third of hosted IP telephony and UCaaS sales go through a chann https://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

Huawei Global Analyst Summit 2016 – Update on Unified Communications & Collaboration (UC&C) Business

communication platform has fully integrated IP Telephony… enablement plan for such ecosystem partnership. Video conferencing business continued to…digit growth from both revenue and shipments in 2015. It held the market leading pos https://digitaltransformation.frost.com/expert-insights/viewpoints/huawei-global-analyst-summit-2016-update-unified-communications-collaboration-ucc-business/