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Viewing 41 to 50 (59 Total)

The Game-Changer: BPO Innovation Up and Across the Value Chain

Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
e lifetime value of their customer relationships. Our studies have concluded that custome… cementing the business relationship while giving them the freedom to invest in o https://digitaltransformation.frost.com/expert-insights/viewpoints/game-changer-bpo-innovation-and-across-value-chain/

Consolidation in the Hosted IP Telephony and UCC Services Market Continues

Yesterday, November 5, 2014, Vonage announced a definitive agreement to acquire privately-held Telesphere Networks Ltd., one of the top 20 hosted IP telephony ad UCC providers in North America. Here follows a brief analysis of the potential impact of the …
one of the top 20 hosted IP telephony ad UCC providers in North America.… leading provider of consumer and business VoIP services with approximately 2.5 million subs https://digitaltransformation.frost.com/expert-insights/viewpoints/consolidation-hosted-ip-telephony-and-ucc-services-market-continues/

Apple's Projected September 9th iPhone 6 Announcement: What Will the Impact Be?

Since its launch onto the scene in June of 2007, the iPhone has been largely looked at as the model of innovation. While recent years have seen competitors like Samsung proactively adding new features to their products, Apple continues to receive the pra…
iPhone 6 There is no shortage of rumors which …always surround the anticipated release of a new Apple product … specifically the iPhone line.  Since its launch onto the scene i https://digitaltransformation.frost.com/expert-insights/viewpoints/apples-september-9th-announcement/

PureCloud Makes Hybrid Cloud UC as Real as it Gets

Interactive Intelligence's PureCloud may not seem like a true cloud solution to its competitors, but in fact is the epitome of a hybrid cloud solution.
with support for SIP trunking at launch and planned support for T https://digitaltransformation.frost.com/expert-insights/viewpoints/purecloud-makes-hybrid-cloud-uc-real-it-gets/