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Quick Thoughts on Avaya’s Journey and Engage 2019

I was one of the fortunate analysts from team Frost & Sullivan to attend Avaya Engage and its Industry Influencers in the beautiful city of Austin, Texas. In addition to acknowledging the warm hospitality of the entire Avaya group and its ecosystem commun…
tment in Cogito a vendor of AI for emotional intelligence that enables organizations to sense h…Avaya Intelligent Xperiences or Avaya IX https://digitaltransformation.frost.com/expert-insights/viewpoints/quick-thoughts-avayas-journey-and-engage-2019/

Mobile Field Service Management Solutions: 2018 Survey Reveals Customer Preferences and Plans

Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service management solutions.
xpect their solutions to leverage artificial intelligence and machine learning to enable truly … such as artificial intelligence. Vendors and field service organiz https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-solutions-2018-survey-reveals-customer-preferences-and-plans/

Top 5 Takeaways from Frost & Sullivan’s GIL 2018 – Surviving the Next Decade of Digital Transformation

Frost & Sullivan hosted its annual Growth, Innovation and Leadership Event in October in San Diego. Thought leaders and attendees from many top verticals joined us for an interactive, thought-provoking, and energetic event. This insight will provide you w…
key part of your life. When will artificial intelligence…at is moving towards robotics and artificial intelligence… ones that will soon be obsolete. Artificial intelligence will not replace people https://digitaltransformation.frost.com/expert-insights/viewpoints/top-5-takeaways-frost-sullivans-gil-2018-surviving-next-decade-digital-transformation/

Think Avaya. Think Cloud.

It became obvious at Avaya Engage that the current executive team is determined to shift Avaya's focus to the cloud in terms of both technology development and business model. The team acknowledges that they are a bit late to the game and that most of the…
an artificial intelligence …ite technologies. It also provides access to IntelligentWire…'s artificial intelligence and deep learning technologies. A ne https://digitaltransformation.frost.com/expert-insights/viewpoints/think-avaya-think-cloud/

Connex18 – A Showcase for ALE’s Forward Direction

outlook on blending analytics and artificial intelligence tools within their portfolio that cen… announced at the event to infuse artificial intelligence and machine learning tools and integr https://digitaltransformation.frost.com/expert-insights/viewpoints/connex18-showcase-ales-forward-direction/

Hello Alexa, Let’s Join the Meeting

Yes!! Alexa for Business is finally here to help enterprise users to join meetings with ease. The conference phone industry has come a long way in empowering users with several innovations including multiple connectivity options; intuitive user interfac…
an intelligent personal assistant engine…. The artificial intelligence https://digitaltransformation.frost.com/expert-insights/viewpoints/hello-alexa-lets-join-meeting/

Artificial Intelligence – Coming Soon to a Meeting Room near You

After years of anticipation AI is finally starting to fulfill the promise of smarter collaboration. The first phase is primarily centered on conversational AI while the real potential lies in deeper contextual and predictive applications that will follow …
Artificial Intelligence … intelligent search engines…eading to better meeting experiences such as intelligent view or intelligent framing in a video… AI will enable intelligent notes and recordings https://digitaltransformation.frost.com/expert-insights/viewpoints/artificial-intelligence-coming-soon-meeting-room-near-you/

Building the Sales Intelligence-Customer Experience Connection

Excellent customer experiences (CXs) are key to successful sales while intelligent selling fosters positive CXs.
Categories Tags Sales intelligence https://digitaltransformation.frost.com/expert-insights/viewpoints/building-sales-intelligence-customer-experience-connection/

Digitally Transforming Customer Care

Artificial intelligence in customer care is changing the face of customer service.
customer care lies with deploying Artificial Intelligence https://digitaltransformation.frost.com/expert-insights/viewpoints/digitally-transforming-customer-care/

Hyperledger: Giants respond to Blockchain challenge

It’s the beginning of 2016, and it’s pretty clear now that Blockchains are going to be a big part of the future of IT and Software (at least!). The technological foundations of the information age are weaker than we’d like to admit. The year’s major cyber…
s codebase and intellectual property from its ADEPT project on Et https://digitaltransformation.frost.com/expert-insights/viewpoints/hyperledger-giants-respond-blockchain-challenge/

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