Warning: include(/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php): failed to open stream: No such file or directory in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488

Warning: include(/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php): failed to open stream: No such file or directory in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488

Warning: include(): Failed opening '/home/frost/public_html/digitaltransformation/packages/theme_structura/themes/structura/elements/pagemeta.php' for inclusion (include_path='/home/frost/public_html/digitaltransformation/libraries/3rdparty:/home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/libraries/3rdparty:.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/frost/public_html/digitaltransformation/updates/concrete5.6.3.3/concrete/core/libraries/view.php on line 488
Viewing 61 to 70 (327 Total)

Enabling Robots (Process Automation) for Enhanced CX and Cost Management

The CX, cost saving, productivity, and compliance/security benefits of Robotic Process Automation (RPA) in the contact center.
Categories Tags Customer contact organizations face growing competi…tive pressures to simultaneously improve the customer experience …effective excellent CX is becoming the prime means by which companies profitably differenti https://digitaltransformation.frost.com/expert-insights/viewpoints/enabling-robots-process-automation-enhanced-cx-and-cost-management/

Three Ways Apple Accidently Changed Business Communications

Bloggers and journalists far and wide have been recounting their first experience with the device that would change everything. What is not being talked about as much, however, is the impact that smart devices have had on our daily work lives.
There has been a lot of coverage about the major milestone in personal communications… the tenth anniversary of the first shipments of the original iPhone. Bloggers and jou https://digitaltransformation.frost.com/expert-insights/viewpoints/three-ways-apple-accidently-changed-business-communications/

Blockchain Technologies-Tools for Collaborative Innovation

Frost & Sullivan's thoughts on the potential of blockchains and the road ahead.
ategories Tags Blockchains The bitcoin mania has taken over the globe… the cryptocurrency is up more than 230… in the last one year and most cryptocurrency enthusiasts believe that t https://digitaltransformation.frost.com/expert-insights/viewpoints/blockchain-technologies-tools-collaborative-innovation/

Matching Experience with Expectation – Using Speech Technologies to Power up a Digital Workforce

The growing use of VAs and Bots for customer service
Categories Tags April and May were big months for the analyst circuit where industry …s performance and product roadmaps. There were overlapping events in fact https://digitaltransformation.frost.com/expert-insights/viewpoints/matching-experience-expectation-using-speech-technologies-power-digital-workforce/

Alaska Airlines Shows How to Deliver Excellent CXs

Alaska Airlines shows how to deliver excellent CXs in challenging environments that has helped it to grow, and plan for future growth.
egories Tags Air travel and superb customer experiences … are not usually thought of in the same breath. Taking a plane all too often means …enduring uncomfortable seats https://digitaltransformation.frost.com/expert-insights/viewpoints/alaska-airlines-shows-how-deliver-excellent-cxs/

Stitching Together Better Enterprise Communications with CPaaS

The rise of communications platforms as a service (CPaaS) offerings is one of the hottest topics in the enterprise communications industry right now. Based on our research, the Frost & Sullivan Connected Work team believes that much of the hype and excite…
Categories Tags The rise of communications platforms as a service …ne of the hottest topics in the enterprise communications industry right now. Based on our https://digitaltransformation.frost.com/expert-insights/viewpoints/stitching-together-better-enterprise-communications-cpaas/

Finding the Value of HD Voice Beyond Conferencing Services

Many business users that are accustomed to narrow-band landline phone or traditional cellular voice experiences would immediately notice the significant improvement HD audio technology brings to audio interactions. Yet, there is a challenge to more widesp…
ies Tags The Connected Work research team at Frost … audio as part of business communications solutions. High…dio is generally supported today by all contemporary IP telephony desk phones https://digitaltransformation.frost.com/expert-insights/viewpoints/finding-value-hd-voice-beyond-conferencing-services/

The U.S. Digital Payments Market: Growth of e-commerce and Mobile Shopping Continues Unabated

Digital payment transactions are on an aggressive growth trajectory in the United States. This blog describes the mega trends in the payments industry and highlights their impact on digital payments.
Categories Tags Digital payment transactions are on an aggressive growth …trajectory in the United States. Key mega trends in the payments industry include https://digitaltransformation.frost.com/expert-insights/viewpoints/us-digital-payments-market-growth-e-commerce-and-mobile-shopping-continues-unabated/

Has the Airline Industry Reached a State of "CX Nihilism"?

In the wake of the recent United Airlines incident, while industries may not be able to change core conditions that create poor CX, they can take steps to minimize customer annoyance
Categories Tags Vox.com just published a great article on why air tr…avel has become a terrible customer experience … in the aftermath of United Airlines https://digitaltransformation.frost.com/expert-insights/viewpoints/has-airline-industry-reached-state-cx-nihilism/

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
here is a strong sense of déjà vu arising from the conversations about whether the new wave… labor savings is a compelling market driver for such automation. Staffing ac https://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/