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Viewing 71 to 80 (327 Total)

Device as a Service: Re-evaluating a Traditional Need in a Cloud World

Advancements in software development and cloud architectures are driving a profound shift towards communications technology delivered as a service. Double-digit user and provider revenue growth rates in the hosted Internet Protocol (IP) telephony and unif…
Categories Tags Advancements in software development and cloud archit…tures are driving a profound shift towards communications technology delivered as a service https://digitaltransformation.frost.com/expert-insights/viewpoints/device-service-re-evaluating-traditional-need-cloud-world/

April 5 eBroadcast To Provide Insights on Perfecting the CX

Expert panel will discuss how and why the digital era is transforming the customer journey, the ways in which utilizing contextual data can delight customers on any channel, and how to perfect the CX.
Categories Tags Customers are setting today…s business agenda and are now in the customer relationship driver…s seat. There are numerous reasons why they are taking the steerin https://digitaltransformation.frost.com/expert-insights/viewpoints/april-5-ebroadcast-provide-insights-perfecting-cx/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
March 22… the Canadian government… led by Liberal Prime Minister Justin Trudeau…nnual budget that includes funding for programs that promise to energize investment in Cana https://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Amazon’s Potential, Disruptive, (and Welcome) Customer Contact Market Entry

Amazon is reportedly planning to offer chatbots while at the same time Avaya has freed up resources to strengthen its contact center market through its networking solution sale to Extreme Networks.
Categories Tags Amazon is apparently considering directly enter…ing the customer contact market. Its Amazon Web Services … Amazon…s move is good news for customer contact organizations. Amazon brings to th https://digitaltransformation.frost.com/expert-insights/viewpoints/amazons-potentially-disruptive-and-welcome-possible-contact-center-market-entry/

The Customer Experience Value of Customer Anonymity

Businesses have been focusing on customer personalization in order to provide an excellent Customer Experience. But there is also strong value in permitting customers to be anonymous.
s customers are empowered with an unprecedented ability to driv…usiness relationships and that of other customers through instant knowledge access and soci https://digitaltransformation.frost.com/expert-insights/viewpoints/customer-experience-value-customer-anonymity/

4k Video is Backing its Way into the Enterprise

Most business use cases don't require ultra-HD video, however the technology is creeping into the enterprise as the default resolution.
ve been hearing about the emergence of 4k…lly quadruples 1080p resolution in a single image. In consumer markets its state of the art… and is supported by a wide range of smartphones https://digitaltransformation.frost.com/expert-insights/viewpoints/4k-video-backing-its-way-enterprise/

Huawei Offers a Mobile World Congress Sneak Preview

Huawei provided an analyst update in London ahead of #MWC17
Categories Tags The Mobile World Congress …MWC… easily ranks as the top global telecom conference in terms of sheer size and audien…000 attendees from 204 countries.  The relevance of the show to https://digitaltransformation.frost.com/expert-insights/viewpoints/huawei-offers-mobile-world-congress-sneak-preview/

Alcatel-Lucent Enterprise and the Rainbow Connection

I have previously written about the post-PBX apocalypse. In its short form, my message to the UC market has been: Differentiate and evolve to survive. After recently spending a few days with the Alcatel-Lucent Enterprise (ALE) team, I am very pleased to s…
yet another messaging tool … competitor to other ALE products … Michael Brandenburg …mbrandenburg…PBX apocalypse. In its short form my message to the UC market has been https://digitaltransformation.frost.com/expert-insights/viewpoints/alcatel-lucent-enterprise-and-rainbow-connection/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
everyone associated with the unified communications and collaboration industry is awar…dented product launch event on January 24 from which Cisco  Spark Board https://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Apple Does It Again!

Apple breaks its own sales record yet again during the holidays.
Categories Tags Amidst all of the slightly declining mobile pho… sales record for iPhones by selling over 78 million iPhones…final quarter of calendar year 2016.  Furthermore https://digitaltransformation.frost.com/expert-insights/viewpoints/apple-does-it-again/