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Viewing 81 to 90 (327 Total)

Logitech SmartDock Runs the Analyst’s Gauntlet

Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give industry analysts deep dives and demonstrations of their collaboration solution. This week we evaluate Logitech SmartDock for Skype Room …
s Analyst Gauntlet is a structured program wherein participating vendors and service pr…ders give industry analysts deep dives and demonstrations of their collaboration solution. https://digitaltransformation.frost.com/expert-insights/viewpoints/logitech-smartdock-runs-analysts-gauntlet/

Excellent CX Delivery Relies on Completely Hearing the Voice of Customer

Obtaining the Voice of the Customer is more than surveys. Effective CX-supporting VoC requires paying attention to all customer interactions.
A NICE executive correctly pointed out to me recently that companies rely too heavily on… surveys to obtain the voice of the customer … only a minority of customers responds to surveys. Of those that do https://digitaltransformation.frost.com/expert-insights/viewpoints/excellent-cx-delivery-relies-completely-hearing-voice-customer/

EMM Providers Face Game-Changing Challenges in 2017

The North American Enterprise Mobility Management (EMM) market continues to be in a constant state of flux, with 2017 presenting the sector’s newest round of challenge and opportunity.
Categories Tags The North American Enterprise Mobility Management …EMM market continues to be in a constant state of …west round of challenge and opportunity. EMM is a fast https://digitaltransformation.frost.com/expert-insights/viewpoints/emm-providers-face-game-changing-challenges-2017/

2017: A little AI, Social Media and Natural Language Create a Powerful Contact Center Party for the New Year

2017 Contact Center Trends
ategories Tags What a difference a year makes… but in this case 30 years in the making.  Three decades ago when Interactive Vo… heads of marketing studiously avoided describing the ap https://digitaltransformation.frost.com/expert-insights/viewpoints/2017-little-ai-social-media-and-natural-language-create-powerful-contact-center-party-new-year/

Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Categories Tags Improving customer service has become synonymous with improvi… regardless of the industry. Consumers are increasingly knowledgeable about the https://digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Elon Musk Responds to Customer Tweet with Lightning Speed using a Digital Solution

Charging area abuse problem swiftly solved with software.
here's your wake up alarm Loic Le Meur tweeted Elon Musk after being frustrated by people leaving …their cars at charging stations for much longer than it takes to charge. They used https://digitaltransformation.frost.com/expert-insights/viewpoints/elon-musk-responds-customer-tweet-lightning-speed-using-digital-solution/

Nordstrom Meets Customer Needs with Digital Solution

Nordstrom partners with CashStar to offer digital egifts.
ognizing that a fifth of its sales already comes from ecommerce and mcommerce… Nordstrom is taking big steps towards digital transfor…mation. The company wants to ensure that it retains customer https://digitaltransformation.frost.com/expert-insights/viewpoints/nordstrom-meets-customer-needs-digital-solution/

GamEffective Shows How to Make CX-focused Gamification Successful

GamEffective demonstrates how gamification can help contact center agents deliver an improved CX
Categories Tags Playing is not simply recreation or exercise. Most critically… it promotes learning… problem socialization and teamwork… and motivation. Playing enables individuals of all https://digitaltransformation.frost.com/expert-insights/viewpoints/gameffective-show-how-make-cx-focused-gamification-successful/

Serving Multi-DRM Content - A Realistic Perspective

Total cost of ownership of multi-DRM solutions is quite misunderstood. This set of resources is designed to give decision-makers quick and accurate guidance on long-term considerations and strategy.
Categories Tags OTT delivery of premium video is growing…fledged DRM to secure this content is growing as well. V… as the scale and complexity of this delivery grows https://digitaltransformation.frost.com/expert-insights/viewpoints/serving-multi-drm-content-realistic-perspective/

Brick & Mortar Meet Amazon Go

Future of Digital Transformation in Retail - Amazon Makes a "Go" of It.
Mortar … Let Me Introduce to Amazon Go Amazon.com Inc. is opening Amazon Go in Seattle… and digital security solutions to eliminate the need to checkout. Consumers simply https://digitaltransformation.frost.com/expert-insights/viewpoints/brick-mortar-meet-amazon-go/