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Viewing 11 to 20 (32 Total)

Lessons Learned: CX Focus Key to Successful Customer Contact Automation

Automation tools like chatbots and virtual assistants can successfully reduce live agent costs if implemented correctly
s is a compelling market driver for such automation. Staffing accounts for approximately 70… American jobs are at high risk of being automated in the next 20 years. It lists contact cen https://digitaltransformation.frost.com/expert-insights/viewpoints/lessons-learned-cx-focus-key-successful-customer-contact-automation/

Canada Moves to Spark Investment and Growth in Tech and Green Sectors

The Canadian government is taking steps in its new budget to encourage the digital transformation of the country's economy.
to match investments with funding from departments … transformation from traditionally a conservative resourc… President and CEO of the Information Technology Association of Canada https://digitaltransformation.frost.com/expert-insights/viewpoints/canada-moves-spark-investment-and-growth-tech-and-green-sectors/

Nordstrom Meets Customer Needs with Digital Solution

Nordstrom partners with CashStar to offer digital egifts.
is taking big steps towards digital transformation. The company wants to ensure that it reta https://digitaltransformation.frost.com/expert-insights/viewpoints/nordstrom-meets-customer-needs-digital-solution/

Adobe’s TubeMogul Acquisition – Frost & Sullivan’s Perspectives

An assessment of the TubeMogul acquisition, and what it means for video advertising.
er of video advertising solutions for approximately … Sullivan estimates…ged TV and video marketplace is worth an estimated https://digitaltransformation.frost.com/expert-insights/viewpoints/adobes-tubemogul-acquisition-frost-sullivans-perspectives/

I Just Want to Say One Word to You …

The word I have for you is “pull-through”. Pull-through is not a revolutionary invention such as plastics were in the late 60s. It isn’t even a new concept, but its importance is growing in the world of enterprise communications.
endor spokes people talk a lot about transformation… their own and that of their customers. Information and communications technologies are trans…zation can be unsettling. Periods of transformation disrupting the status quo can take a huge https://digitaltransformation.frost.com/expert-insights/viewpoints/i-just-want-say-one-word-you/

Bots to the Future: Bot Management Solutions Necessary to Optimize Processes, Stop Hackers

Constantly dealing with distributed denial-of-service (DDoS) attacks, fraudulent Web activities, spam, and intrusion attempts? Well, you might have a bot problem. In 2014 and 2015, I wrote about the burgeoning demand for bot management solutions. With…

Paying for Environment Use to Drive Tech-Oriented Smart Growth

Climate change and environmental destruction are threatening the planet, but there does not seem to be adequate mechanisms to encourage businesses and consumers to make sustainable choices. But there may be some potential solutions.
eports that are pointing to an inevitable climate change crisis.  A new report… Extreme Weather Events in the Context of Climate Change…concludes it is now possible to estimate the influence of climate change on some typ https://digitaltransformation.frost.com/expert-insights/viewpoints/paying-environment-use-drive-tech-oriented-sustainable-smart-growth/

Unify’s Strategy to Survive the Post-PBX Apocalypse

Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A large organization, still trapped in the halcyon days of selling simple PBXs to the masses, tryi…
can marketplace. The Long Road to Transformation…transformation…s transformation was much more than just parting ways with… transformation means cutting out the bloat that inevitab https://digitaltransformation.frost.com/expert-insights/viewpoints/unifys-strategy-survive-post-pbx-apocalypse/

Daniel Ruppar Interview @ Digital Health Summit Studio CES 2016

Consumer Electronics Show (CES) in Las Vegas - Check out Frost & Sullivan Research Director of Transformational Health Daniel Ruppar