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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
features for its UCaaS and CCaaS solutions. NICE showcased its CXone cloud contact center pla… the NICE Employee Virtual Attendant https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Product/Service Quality, Not Necessarily Customer Service, is Key to CX

Businesses have to focus on delivering excellent Customer Experiences to grow and survive. But they should prioritize on ensuring product and service quality first then on customer service and support and voice of customer.
NICE https://digitaltransformation.frost.com/expert-insights/viewpoints/productservice-quality-not-necessarily-customer-service-key-cx/