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Viewing 11 to 20 (24 Total)

Zoom Runs the Analyst’s Gauntlet

This week I’m putting pen to paper to detail my experiences with Zoom Meetings, an all-in-one, cloud-based multi-media conferencing service that is available worldwide on a subscription basis.
video and web conferencing…party endpoints to Zoom Meetings.  Video Webinar … a full feature cloud webinar service for up to 10…000 participants. Webinar can be added to any paid Meetings plan. https://digitaltransformation.frost.com/expert-insights/viewpoints/zoom-runs-analysts-gauntlet/

PGi iMeetLive Runs the Analyst’s Gauntlet

As a unified communications & collaboration analyst, I use many tools to host and join remote, multiparty meetings. In this blog post I review and analyze my experience with PGi's iMeetLive webinar platform.
demo of the host experience on PGi iMeetLive webinar…webcast platform and to participate as an attend… experiences. iMeetLive is a full feature webinar service designed for one to many or few https://digitaltransformation.frost.com/expert-insights/viewpoints/pgi-imeetlive-runs-analysts-gauntlet/

Frost & Sullivan Research Shows Accelerating User Demand for Video Conferencing

Businesses are rapidly adopting video communications and this trend shows no sign of slowing down
web and video conferencing services…s formal. The distinction between video and web conferencing is fast diminishing. Most web c https://digitaltransformation.frost.com/expert-insights/viewpoints/accelerating-user-demand-signals-turnaround-video-conferencing-market1/

Bots to the Future: Bot Management Solutions Necessary to Optimize Processes, Stop Hackers

Constantly dealing with distributed denial-of-service (DDoS) attacks, fraudulent Web activities, spam, and intrusion attempts? Well, you might have a bot problem. In 2014 and 2015, I wrote about the burgeoning demand for bot management solutions. With…
https://digitaltransformation.frost.com/expert-insights/viewpoints/bots-future-bot-management-solutions-necessary-optimize-processes-stop-hackers/

Overcoming the Challenges with Providing Truly Omnichannel Retail Customer Service

There are critical environment issues that have limited the ability of retailers to have in-store staff also handle online customers. There are new technologies that are being rolled out to make this happen.
calls made through the contact center or in web chat. It has long been a best practice to…t feel like someone on the web is more important than the effort they put f https://digitaltransformation.frost.com/expert-insights/viewpoints/overcoming-challenges-providing-truly-omnichannel-retail-customer-service/

Digital Channels Are Driving Customer Contacts to the Cloud

More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
and web demand. And digital applications and channel… web self… WebRTC… companies are making their web sites more personalized… Sullivan report on web personalization https://digitaltransformation.frost.com/expert-insights/viewpoints/digital-channels-are-driving-customer-contacts-cloud/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
web and video conferencing… web. Web conferencing evolving into collaborative tea… While the web conferencing market is shifting from growth … web conferencing is becoming more integrated wit https://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

Solid Customer Experience and Trust Are Key in Growing eCommerce

eCommerce has become entrenched as a retail channel but one where customers still tend to browse rather than buy. Companies must take steps to improve the Customer Experience to grow online sales, particularly from mobile devices.
since its inception with the World Wide Web some 20 years ago…webrooming… commonly found through web sites as there are in stores. Oftentimes cus https://digitaltransformation.frost.com/expert-insights/viewpoints/solid-customer-experience-and-trust-are-key-growing-ecommerce/

New ICMI/LiveOps Report, Facebook Messenger Raises Questions on Contact Center Value

A new, disquieting, but refreshingly honest, and yet unsurprising International Customer Management Institute (ICMI)/ LiveOps report calls into question the underlying value of having contact centers to support the Customer Experience.
tream are already there. They have turned to Web https://digitaltransformation.frost.com/expert-insights/viewpoints/new-icmiliveops-report-facebook-messenger-raises-questions-contact-center-value/

When Culture Helps Innovate Customer Engagement: The South Africa Example

A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.
BPOs based there. Touring the Merchants and Webhelp facilities the day following the confere…helping employees thrive. The tour of the Webhelp facility that followed was similarly imp https://digitaltransformation.frost.com/expert-insights/viewpoints/when-culture-helps-innovate-customer-engagement-south-africa-example/