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Consider the “Gift” of WebRTC for your Contact Center

Categories Web Real…WebRTC…d agents to interact with each other through Web browsers… without specialized downloads.  With WebRTC conversations are seamless https://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

2015 Predictions for Enterprise Communications

with WebRTC Being a Key Enabling Technology… with WebRTC being a key piece of the equation. Some e…anywhere information has been the usage of WebRTC…based voice and video communications through web browsers https://digitaltransformation.frost.com/expert-insights/viewpoints/2015-predictions-enterprise-communications/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
ff if they cannot obtain satisfaction on the Web and Web channels… extensive use of Web https://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

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