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Digital Channels Are Driving Customer Contacts to the Cloud

More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
WebRTCidents to the best skilled agents. Meanwhile WebRTC received a small… Sullivan discussed WebRTC https://digitaltransformation.frost.com/expert-insights/viewpoints/digital-channels-are-driving-customer-contacts-cloud/

Consider the “Gift” of WebRTC for your Contact Center

WebRTC without specialized downloads.  With WebRTC conversations are seamless…nes for voice conversations. This feature of WebRTC also simplifies home agent deployments by av https://digitaltransformation.frost.com/expert-insights/viewpoints/consider-gift-webrtc-your-contact-center/

2015 Predictions for Enterprise Communications

with WebRTC Being a Key Enabling Technology… with WebRTC being a key piece of the equation. Some exam…anywhere information has been the usage of WebRTC In 2015 I expect UCC vendors to launch more WebRTC https://digitaltransformation.frost.com/expert-insights/viewpoints/2015-predictions-enterprise-communications/