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Viewing 21 to 30 (85 Total)

Validating Contact Center Trends for 2017 and Beyond

Followup to conversation on survey results and trends in the contact center with 8x8
add some further thoughts on the topic. Cloud As Neha explained in the blog she posted…f companies have recognized the value of the cloudent of contact centers having fully deployed cloud today and another 28 percent partially trans https://digitaltransformation.frost.com/expert-insights/viewpoints/validating-contact-center-trends-2017-and-beyond/

Is Cloud Communications the Right Place for Talented Women?

There is a general perception that IT is mostly a male-centric industry. In fact, the entire business world is still largely male-dominated. However, women are increasingly empowered to take leadership roles, including in IT companies. Many start as progr…
hnology and their choice to work for leading cloud communications providers. What do you enj… RingCentral is a leader in the cloud communications space https://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-right-place-talented-women/

Can Women Add a Unique Dimension to a Technology-centric Future World?

Women inevitably add a unique quality to technology discussions. Whether you call it female sensitivity, the human factor, or something else, women often apply a more practical, yet also more holistic approach to technology design and application. Indust…
es that one of the greatest perks of being a cloud communications analyst is the ability to mee…d and fun to be around. Their enthusiasm for cloudalented women who play critical roles in the cloud communications industry.   Michelle Accard https://digitaltransformation.frost.com/expert-insights/viewpoints/can-women-add-unique-dimension-technology-centric-future-world/

What is Driving The Exponential Growth of Software Communications and Collaboration Clients and Applications within Businesses?

Simply stated, while only 5 percent of the global business users used any type of software communications back in 2006, today the number is close to a whopping 40 percent! The huge increase in penetration is due to a perfect storm of consumerization, user…
cloudations APIs are enabling businesses to build cloud contact centers from the ground up or move e…based communications in the cloud. While Frost https://digitaltransformation.frost.com/expert-insights/viewpoints/what-driving-exponential-growth-software-communications-and-collaboration-clients-and-applications-within-businesses/

Understanding How Users and Lines are Provisioned in Hosted PBX Deployments

While simplicity of pricing structure has been among the key selling points for cloud communications, certain details about how these services are priced are not always clear business buyers and decision makers. One question that I often get is about how …
are Provisioned in Hosted PBX Deployments Cloud communications are gaining popularity and bu…cloud PBX…e process of deciding whether to move to the cloud and which solution to choose. Solution featu https://digitaltransformation.frost.com/expert-insights/viewpoints/understanding-how-users-and-lines-are-provisioned-hosted-pbx-deployments/

Channel Partners Play a Critical Role in the Move to Cloud Communications

As businesses move their communications solutions to the cloud and premises-based equipment sales slow down, telephony resellers and interconnects are looking for new opportunities to remain competitive and sustain growth. The good news is that hosted/clo…
s move their communications solutions to the cloud and premises…cloud communications providers need partners to ac…tion success. It is a fallacy to assume that cloud solutions do not require any premises https://digitaltransformation.frost.com/expert-insights/viewpoints/channel-partners-play-critical-role-move-cloud-communications/

UCC Opportunities in the Hospitality Space

Advanced UCC Tools Improve the Guest Experience and Optimize Daily Workflows in the Hospitality Industry - Highlights of Frost & Sullivan's new market insight.
cloud the evolution of cloud communications  deployments… cloud https://digitaltransformation.frost.com/expert-insights/viewpoints/ucc-opportunities-hospitality-space/

Adoption Trends in Managed Services Tailored Services Offer Greatest Appeal, Especially in the Mid-Market

Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as well as…
Sullivan Cloud User Survey. Based on responses from IT d… trends. We focus particularly on managed cloud services… managed cloud adoption will double in the next two years https://digitaltransformation.frost.com/expert-insights/viewpoints/adoption-trends-managed-services-tailored-services-offer-greatest-appeal-especially-mid-market/

Who is Next to Marry after Genesys+ININ?

Genesys and Interactive Intelligence have merged but which companies are next, and what are the business pressures leading to industry M&As
premise licenses to the cloud subscription model. Moreover there is ple https://digitaltransformation.frost.com/expert-insights/viewpoints/who-next-marry-after-genesysinin/