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Consolidation "rules" in the BPO Industry: Groupe Acticall announced it will acquire Sitel

Groupe Acticall (7500 employees), headquartered in France, has agreed to acquire SITEL Worldwide Corporation (61,100 employees) adding a new transaction into the recent merger and acquisitions history within the Global BPO Industry. Sitel will continue…
https://digitaltransformation.frost.com/perspectives/analyst-perspective/forums/trending-company-news/consolidation-rules-bpo-industry-groupe-acticall-announced-it-will-acquire-sitel/

“My Biggest Client is Dumping Me!”: A BPO Nightmare

Frost & Sullivan has noted in our interviews with leading market participants, a trend toward reducing the number of provider partners. This movement has been particularly acute over the last 3 years.…
cal support and help desk. Rampant Vendor Consolidation Frost … forces that are driving this type of vendor consolidation. Operational Performance Companies rou https://digitaltransformation.frost.com/expert-insights/viewpoints/my-biggest-client-dumping-me-bpo-nightmare/

Consolidation in the Hosted IP Telephony and UCC Services Market Continues

Yesterday, November 5, 2014, Vonage announced a definitive agreement to acquire privately-held Telesphere Networks Ltd., one of the top 20 hosted IP telephony ad UCC providers in North America. Here follows a brief analysis of the potential impact of the …
osted IP telephony market is in dire need of consolidation to improve overall market health and viabili… portfolio consolidation and company culture differences may present https://digitaltransformation.frost.com/expert-insights/viewpoints/consolidation-hosted-ip-telephony-and-ucc-services-market-continues/

Analysis of the Potential Outcomes of Mitel Acquiring ShoreTel

by Alaa Saayed On October 20th, 2014, Mitel disclosed its proposal to acquire US-based competitor ShoreTel for $8.10 per share in cash, a bid that ShoreTel rejected shortly after given the low valuation. In spite of this, Richard McBee, Mitel’s Chief E…
Aastra consolidation. Potential Benefits of the Acquisition…Consolidation Could be a Nightmare.  Mitel is still in the…Aastra consolidation through a marketing campaign under the messa https://digitaltransformation.frost.com/expert-insights/viewpoints/analysis-potential-outcomes-mitel-acquiring-shoretel/

Can Mergers and Acquisitions Ensure Healthy Growth in the Hosted IP Telephony and Cloud UCC Market?

In spite of the compelling reasons for potential market consolidation, the hosted IP telephony and UCC market remains highly fragmented with many providers looking for merger and acquisition options. As the market continues to grow and mature and competit…
  In early 2013 I was predicting accelerated consolidation in this fragmented and rapidly growing marke… which did not really happen. Some of the consolidation activity that took place in 2012 and 2013 an https://digitaltransformation.frost.com/expert-insights/viewpoints/can-mergers-and-acquisitions-ensure-healthy-growth-hosted-ip-telephony-and-cloud-ucc-market/