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Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
Categories Tags   The North American contact center industry has reached … Sullivan forecasts the total number of contact center seats will shrink from 4.1 million in 2012 t https://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/

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