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UCaaS Performance: Dial Tone is a Human Right

If you regularly attend telecom industry shows, you know the main focus today is on showcasing advanced user features. This trend is perfectly justified and understandable. However, user features only deliver the desired value when they are backed by robu…
most enterprise communications decisions are still made by I…electing a UCaaS solution or provider. At Enterprise Connect 2019…s architecture was designed to provide the enterprise https://digitaltransformation.frost.com/expert-insights/viewpoints/ucaas-performance-dial-tone-human-right/

Enterprise Connect 2019 Recap: Platforms and Ecosystems Come to the Forefront

For watchers of the unified communications industry, the yearly jaunt to Orlando for Enterprise Connect is a marathon: with seemingly hundreds of press releases, analyst briefings and other meetings. With a couple of days to process, two themes emerged fo…
the yearly jaunt to Orlando for Enterprise Connect is a marathon… two themes emerged for me around Enterprise Connect 2019…ms. As businesses gradually acknowledge that enterprise communications is the technology foundation https://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-connect-2019-recap-platforms-and-ecosystems-come-forefront/

Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

Musings on the trends, vendors and solutions at Enterprise Connect19.
Infused Contact Centers are Humming Along at Enterprise Connect19 After a year hiatus I was back …in the Biodome last week for Enterprise Connect19…ginal VoiceCon show quickly morphed into the Enterprise Connect https://digitaltransformation.frost.com/expert-insights/viewpoints/thirty-six-hours-biodome-ai-infused-contact-centers-are-humming-along-enterprise-connect19/

Social Recruiting and Employee Advocacy: Five Benefits for HR Leaders

With the advent of social media in the enterprise, it’s important to understand how the technology—and the human networks it creates—can help your business, inside and out.
gs With the advent of social media in the enterprise https://digitaltransformation.frost.com/expert-insights/viewpoints/social-recruiting-and-employee-advocacy-four-benefits-hr-leaders/

CONNEX19: An Update from Alcatel-Lucent Enterprise

With an unbeatable location, Alcatel-Lucent Enterprise (ALE) celebrated its 100 years by hosting its CONNEX19 partner, executive and analyst events in the iconic principality of Monaco. The anniversary was an opportunity for the company to not only update…
Lucent Enterprise the OpenTouch Enterprise Cloud…advanced intelligence and the preparation of enterprises for the hybrid workplace. This involved the…d growth and propose new sources of value to enterprises https://digitaltransformation.frost.com/expert-insights/viewpoints/connex19-update-alcatel-lucent-enterprise/

Why Slack Continues to Lead in the Persistent Team Messaging Space

Recently Slack shared a new milestone: the company now has over 10 million daily active users in more than 150 countries—quite an impressive number taking into account the 1 million daily active users the company had in June 2015.
the enterprise messaging wars continue…enterprise Cisco and other IT giants focused on the enterprise communications and collaboration space have https://digitaltransformation.frost.com/expert-insights/viewpoints/why-slack-continues-lead-persistent-team-messaging-space/

Deploying an Enterprise Mobility Management (EMM) Solution? Here Are 7 Must-Have Features to Look For

It's time for businesses that already use an EMM or MDM solution to circle back and conduct an assessment. And it's long overdue for many non-users to introduce EMM for the first time.
Sullivan defines Enterprise Mobility Management as a solution that centr… Here are a few stats from our 2018 Mobile Enterprise Survey…n the process of adding wearables and select enterprise IoT devices to the mix. A Priority on Sec https://digitaltransformation.frost.com/expert-insights/viewpoints/deploying-enterprise-mobility-management-emm-solution-here-are-7-must-have-features-look/

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

The compelling benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Many businesses mo…
size and enterprise customers… contact center and enterprise communications analytics tools…nnounced a new series of service packages at Enterprise Connect 2018 that will be available in the s https://digitaltransformation.frost.com/expert-insights/viewpoints/cloud-communications-providers-boost-portfolios-contact-center-solutions/

Content Management: The Nerve Center of Enterprise Digital Transformation

Effective content management is arguably the single most important issue for any organization that has embarked on its journey of digital transformation.
d manage this flow of content and has forced enterprises to recognize the business critical nature o…f a true enterprise grade content management approach. I stress https://digitaltransformation.frost.com/expert-insights/viewpoints/enterprise-content-management-nerve-center-enterprise-digital-transformation/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…

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