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Baby, it’s Cold Outside … But the UCaaS Market is Hot!

Reflecting on UCaaS Announcements around Enterprise Connect 2019 Yet another busy, informative and exciting Enterprise Connect is over. Many vendors, service providers, resellers, enterprise buyers, consultants and analysts spend three to five days und…
n among businesses with these needs. Intermedia In the weeks leading to Enterprise Connec… Intermedia announced Intermedia Unite Envision…bilities are included at no charge with Intermedia Unite service bundles comprised of a broad a https://digitaltransformation.frost.com/expert-insights/viewpoints/baby-its-cold-outside-ucaas-market-hot/

Social Recruiting and Employee Advocacy: Five Benefits for HR Leaders

With the advent of social media in the enterprise, it’s important to understand how the technology—and the human networks it creates—can help your business, inside and out.
tegories Tags With the advent of social media in the enterprise…ority of organizations reported using social media for marketing and customer engagement. Socia https://digitaltransformation.frost.com/expert-insights/viewpoints/social-recruiting-and-employee-advocacy-four-benefits-hr-leaders/

Maximize the Value of your Talent with an Activated Workforce

Frost & Sullivan research on digital transformation has identified significant trends in the workplace that are changing the way business gets done.
workplace and the continued growth of social media and other sharing tools in the enterprise…and to share news and updates via social media. They are eager to bring newcomers on board https://digitaltransformation.frost.com/expert-insights/viewpoints/maximize-value-your-talent-activated-workforce/

Is Investing in Digital Advertising a Miscalculation? Ask Facebook

Facebook committed a serious breach of trust with its advertisers. This post explores how it did so, the implications on digital advertising--and how, based on its actions leading up to this revelation, "This is not the Facebook we have come to know."
two years now. As reported in a multitude of media outlets… As reported by those multitudinous media outlets… is less stringent than that of the Media Rating Council https://digitaltransformation.frost.com/expert-insights/viewpoints/investing-digital-advertising-miscalculation-ask-facebook/

Social Customer Service is Withering. Long Live the Social Customer Channel

A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.
Categories Tags Social media as a customer care channel had its coming ou…ions.  There was much talk then about social media becoming the next critical customer care cha https://digitaltransformation.frost.com/expert-insights/viewpoints/social-customer-service-withering-long-live-social-customer-channel/

Digital Channels Are Driving Customer Contacts to the Cloud

More customer contact applications are in the cloud, but this number will rise with customers' increasing preference for digital channels.
social media https://digitaltransformation.frost.com/expert-insights/viewpoints/digital-channels-are-driving-customer-contacts-cloud/

IP Phones Are Dying – Not Really

IP Phones Status - 2015
gnificant growth in the IP phone space is IP media phones.  Frost … Sullivan defines IP media phones or video phones as advanced IP deskto…tegrated business applications. While the IP media phone market shipped around 1.5 million devi https://digitaltransformation.frost.com/expert-insights/viewpoints/ip-phones-are-dying-not-really/

New ICMI/LiveOps Report, Facebook Messenger Raises Questions on Contact Center Value

A new, disquieting, but refreshingly honest, and yet unsurprising International Customer Management Institute (ICMI)/ LiveOps report calls into question the underlying value of having contact centers to support the Customer Experience.
al contact centers with messaging and social media. The Millennials who are now the consumer an https://digitaltransformation.frost.com/expert-insights/viewpoints/new-icmiliveops-report-facebook-messenger-raises-questions-contact-center-value/

In the Chat’s Innovative Social and SMS Solutions

In the Chat's social media and SMS/text solutions
ITC Enterprise Social Media. This application listens for… and intelligently routes social media comments and posts to the right agents. Agen… and security that falls between social media https://digitaltransformation.frost.com/expert-insights/viewpoints/chats-innovative-social-and-sms-solutions/

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