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Conduit Global: A Hidden BPO Gem

Principal Analyst Michael DeSalles, specializing in customer experience, uncovers a "hidden BPO gem" nestled in the heart of San Antonio's bustling customer care industry.
them squarely in verticals that are rapidly outsourcing contact center and BPO services. At the same https://digitaltransformation.frost.com/expert-insights/viewpoints/conduit-glbal-hidden-bpo-gem/

“My Biggest Client is Dumping Me!”: A BPO Nightmare

Frost & Sullivan has noted in our interviews with leading market participants, a trend toward reducing the number of provider partners. This movement has been particularly acute over the last 3 years.…
nt to manage a large number of customer care outsourcing relationships as it becomes really difficult…anies routinely review its relationship with outsourcing vendors https://digitaltransformation.frost.com/expert-insights/viewpoints/my-biggest-client-dumping-me-bpo-nightmare/

When Culture Helps Innovate Customer Engagement: The South Africa Example

A summary of the recent “Offshoring South Africa” summit in Cape Town, South Africa.
tial role of culture in the Business Process Outsourcing https://digitaltransformation.frost.com/expert-insights/viewpoints/when-culture-helps-innovate-customer-engagement-south-africa-example/

The Game-Changer: BPO Innovation Up and Across the Value Chain

Customer care outsourcers are putting solutions in-place that affect their clients’ core business; from strategy, operations and processes to the financial bottom line.
trends in the customer care Business Process Outsourcing space. Outsourcing providers offer a multitude of benefits to t…ces. Sutherland is a global Business Process Outsourcing https://digitaltransformation.frost.com/expert-insights/viewpoints/game-changer-bpo-innovation-and-across-value-chain/