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Top 10 BPO Trends and Business Priorities for 2017

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Predictive Capabilities… The accurate predictive capabilities of AI https://digitaltransformation.frost.com/expert-insights/viewpoints/top-10-bpo-trends-and-business-priorities-2017/

Mobile Field Service + IoT Connectivity = Game-Changing Responsiveness

What do you get when you combine a mobilized field service delivery system with a state-of-the-art IoT platform? Very happy customers and new ways to make money.
predictive https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-iot-connectivity-game-changing-responsiveness/