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Mobile Field Service Management Solutions: 2018 Survey Reveals Customer Preferences and Plans

Responses to the latest Frost & Sullivan Mobile Business Solutions Survey point to an engaged, enthusiastic, and demanding market for mobilized field service management solutions.
to delivery servicesistance. Of those companies providing field servicestenth of companies that are providing field services see no need to adopt a mobile FSM product. A https://digitaltransformation.frost.com/expert-insights/viewpoints/mobile-field-service-management-solutions-2018-survey-reveals-customer-preferences-and-plans/

Key Leadership Trends in Today's Mobile Forms Market

Mobile forms are a popular way to ease today's businesses into their individual digital transformation experience. The best vendors lead on a number of fronts.
field servicesmobile offering down the road. Professional services team…s own professional services team can come to the rescue https://digitaltransformation.frost.com/expert-insights/viewpoints/key-leadership-trends-todays-mobile-forms-market/

LogMeIn Acquires Jive Communications, Solidifying its Collaboration Portfolio and Making its Entry into the UCaaS Market

On February 8, 2018, LogMeIn announced that it had entered into a definitive agreement to acquire Jive Communications, one of the fastest-growing UCaaS and collaboration providers. The deal is expected to close during the second quarter of 2018, subject t…
quality conferencing and collaboration servicess services include its home… Citrix in 2016. With cloud collaboration services representing over half of the company https://digitaltransformation.frost.com/expert-insights/viewpoints/logmein-acquires-jive-communications-solidifying-its-collaboration-portfolio-and-making-its-entry-ucaas-market/

Amazon Web Services is Raising its Bet on Latin America

A few weeks ago I was about to attend an event in the Transamérica Expo Center in São Paulo (Brazil). When I arrived to the center, it felt like I had gotten to a music festival: the lines of people waiting to get in reached about 200 meters. I was shocke…
Categories Tags Amazon Web Services is Raising its Bet on Latin America   … the Amazon Web Services. Other segments such as banks and financial services are usually more https://digitaltransformation.frost.com/expert-insights/viewpoints/amazon-web-services-raising-its-bet-latin-america/

Cisco Spark Board: Revolutionary or Evolutionary?

A 3-in-1 device, supporting voice, visual and data collaboration, Cisco Spark Board is heralded as a revolutionary product. Is it more accurately characterized as much needed evolution for room-based meetings?
https://digitaltransformation.frost.com/expert-insights/viewpoints/cisco-spark-board-revolutionary-or-evolutionary/

Perspectives on AVI-SPL’s Anderson Audio Visual Acquisition

AVI-SPL announced it acquired Anderson Audio Visual, a move that combines two of the top A/V integrators in North America. We discussed the news with CEOs from both companies, and learned important details that customers and partners may want to know.
services portfolios… maintenance and managed services. However…managed and private cloud video conferencing services revenue growth over the next five years https://digitaltransformation.frost.com/expert-insights/viewpoints/market-perspectives-avi-spls-anderson-audio-visual-acquisition/

Rationalizing the CenturyLink/Level 3 Merger

This week’s CenturyLink announcement to acquire Level 3 Communications is the latest in the seemingly endless cycle of consolidation in both the network and voice services markets. Here are the things I plan on keeping an eye on as this particular acquisi…
consolidation in both the network and voice services markets. While conventional wisdom suggests …s other services particularly voices services. Level 3 has always been laser https://digitaltransformation.frost.com/expert-insights/viewpoints/rationalizing-centurylinklevel-3-merger/

Adoption Trends in Managed Services Tailored Services Offer Greatest Appeal, Especially in the Mid-Market

Based on responses from IT decision-makers, Frost & Sullivan looked at the IT challenges that are likely to drive a managed services decision. We also examined which businesses are adopting managed services and which services they are adopting, as well as…
Categories Tags Managed services continue to gain popularity among enterprise… reports of managed services acceptance in the market…hallenges that are likely to drive a managed services decision. We also examined which businesses https://digitaltransformation.frost.com/expert-insights/viewpoints/adoption-trends-managed-services-tailored-services-offer-greatest-appeal-especially-mid-market/

AWS and Rackspace: A Cloud Match Made in Heaven?

Infrastructure services provider Rackspace recently inked a deal with AWS, doubling down on its shift to provide more managed services to the enterprise cloud market. Rackspace's concentration on partnerships with leading third-party infrastructure provid…
service providers are evolving. Many add new servicess can find it difficult to keep up with what services are available from which providers. Decision https://digitaltransformation.frost.com/expert-insights/viewpoints/aws-and-rackspace-cloud-match-made-heaven/

Work At Home Agents (WAHAs) Best Option for Canada

Canada is again becoming attractive for nearshore contact centers thanks to a weak Canadian dollar. But U.S. and U.S. serving companies should think twice about going back with traditional centers. Instead they should consider the alternative of work at h…
https://digitaltransformation.frost.com/expert-insights/viewpoints/work-home-agents-wahas-best-option-canada/

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