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Social Customer Service is Withering. Long Live the Social Customer Channel

A recent report indicates that social customer service and support may be fading but instead social customer interactions may be evolving to encompass more marketing and sales.
s.   But there are signs that perhaps the social customer service …ponsored study bears this out. It found that social customer service use doubled from 2011 to 2013 https://digitaltransformation.frost.com/expert-insights/viewpoints/social-customer-service-withering-long-live-social-customer-channel/