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Earth Day: To Save the Planet, End the Subsidies That Impede Innovation

Environmental destruction and climate change continues to occur. The UN Paris Agreement is a key first step, but to make real change environmental destruction subsidies must end. That will prompt stronger demand for innovative green solutions and best pra…
https://digitaltransformation.frost.com/expert-insights/viewpoints/earth-day-save-planet-end-subsidies-impede-innovation/

Work At Home Agents (WAHAs) Best Option for Canada

Canada is again becoming attractive for nearshore contact centers thanks to a weak Canadian dollar. But U.S. and U.S. serving companies should think twice about going back with traditional centers. Instead they should consider the alternative of work at h…
https://digitaltransformation.frost.com/expert-insights/viewpoints/work-home-agents-wahas-best-option-canada/

Post-Earth Day Resolution: Start Charging For the Environment

If there is one post-Earth Day resolution we should make and follow it is to find a means by which to effectively and equitably charge for environmental goods. Tapping the power of the marketplace is the most defensible and effective method of limiting po…
l too many illustrations. Companies that end telework result in more pollutants from commuters https://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-start-charging-environment/

Post-Earth Day Resolution: To Marketize Environmental Decisions

Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet. But Earth Day also serves as a stark reminder of how far yet we have to go in removing t…
ending teleworkt in road alternatives like mass transit and telework. Governments only see as far as the tax r https://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-marketize-environmental-decisions/

Omnichannel Customer Service (Part 1)

A two part look at the decline of the traditional "call center", the factors causing it. and what customer service will look like going forward in the North American market.
https://digitaltransformation.frost.com/expert-insights/viewpoints/omnichannel-customer-service-part-1/