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Viewing 31 to 40 (58 Total)

Unify’s Strategy to Survive the Post-PBX Apocalypse

Three years ago, Unify (formerly Siemens Enterprise Communications) was a textbook example of all that was outmoded in the enterprise communications market. A large organization, still trapped in the halcyon days of selling simple PBXs to the masses, tryi…
trying desperately to tap into a nebulous unified communications market. Three years ago… believe it represents things to come in the unified communications industry. Atos is first and foremost an IT s https://digitaltransformation.frost.com/expert-insights/viewpoints/unifys-strategy-survive-post-pbx-apocalypse/

Super Agents? How About Expert Assistants Instead?

Well-trained super agents have been touted as the future of contact centers. But a more realistic option is the use of UC&C-equipped expert assistants.
https://digitaltransformation.frost.com/expert-insights/viewpoints/super-agents-how-about-expert-assistants-instead/

Infograph of the Global Contact Center and Office Headset Market

After completing our global contact center and office headset market, we wanted to share with our readers a snapshot of the major findings of the global contact center and office headset study (full-blown study in here: https://www.frost.com/nf15) with an…
https://digitaltransformation.frost.com/expert-insights/viewpoints/infograph-global-contact-center-and-office-headset-market/

Latest Trends in the Conferencing and Collaboration Market

After an extensive analysis of the hosted conferencing and collaboration market, this article compiles the latest trends that are impacting this industry and conferencing service providers (CSPs)
https://digitaltransformation.frost.com/expert-insights/viewpoints/latest-trends-conferencing-and-collaboration-market/

IBM Resolves Government's Public Safety Issues with Digital Transformation

Emergencies that create a great strain on public safety personnel can range from traffic jams and water main breaks to terrorism and natural disasters. Multiple organizations that can work together seamlessly is necessary for quick resolution. Advanced an…
https://digitaltransformation.frost.com/expert-insights/viewpoints/ibm-resolves-governments-public-safety-issues-digital-transformation/

Making a Difference in People’s Lives: How Far Can Technology Take You?

Most of us choose a certain career path and we follow it until the end of our lives. There are some unique individuals, however, who always seek new ways to make a difference. One of the most interesting people I have met is Dave Gilbert, President and CE…
https://digitaltransformation.frost.com/expert-insights/viewpoints/making-difference-peoples-lives-how-far-can-technology-take-you/

Post-Earth Day Resolution: Start Charging For the Environment

If there is one post-Earth Day resolution we should make and follow it is to find a means by which to effectively and equitably charge for environmental goods. Tapping the power of the marketplace is the most defensible and effective method of limiting po…
instead of unified communications and collaboration solutions https://digitaltransformation.frost.com/expert-insights/viewpoints/post-earth-day-resolution-start-charging-environment/